Mission Pet Health · 10 hours ago
Receptionist - Reisterstown Pet Resort & Spa
Reisterstown, MD
Full-time
Onsite
New Grad, Entry LevelMission Pet Health is a well-established veterinary practice at Reisterstown Pet Resort & Spa, known for its compassionate service and commitment to community wellness. The Receptionist role involves managing client interactions, scheduling appointments, handling financial transactions, and providing excellent customer service while advocating for pets' needs.
Health CarePetVeterinary
Responsibilities
Be required to handle all pets arriving and departing for services
Maintain the physical aspects required by this position
Receive and place calls to clients for the purpose of scheduling, information to clients checking in on pets, and services provided
Prioritize multiple tasks in a calm, organized manner
Maintain proper documentation through client and pet records
Assist all clients by providing necessary instructions, information and invoices, and schedule all future appointments
Utilize computer systems to document instructions, client details, and communicate with clients and teammates
Manage the financial needs of the resort by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures
Excellent customer service skills and an exceptional level of communication in a professional manner
Advocate for pets through client education on grooming, activity recommendations and all other services/procedures
Maintain a positive attitude in all interactions with clients, pets and other teammates
Demonstrate ability to show empathy toward clients and treat pets with compassion and respect
Utilizing standard office/business equipment
Flexible schedule including Saturdays and some holiday shifts
Experience with software is preferred
Ability to work independently on assigned tasks as well as to accept direction on given assignments
Possession of organizational skills
Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations
Qualification
Required
Be required to handle all pets arriving and departing for services
Maintain the physical aspects required by this position
Receive and place calls to clients for the purpose of scheduling, information to clients checking in on pets, and services provided
Prioritize multiple tasks in a calm, organized manner
Maintain proper documentation through client and pet records
Assist all clients by providing necessary instructions, information and invoices, and schedule all future appointments
Utilize computer systems to document instructions, client details, and communicate with clients and teammates
Manage the financial needs of the resort by maintaining accurate balances through collection of client transactions, following all cash and credit card handling procedures, and following proper opening and closing procedures
Excellent customer service skills and an exceptional level of communication in a professional manner
Advocate for pets through client education on grooming, activity recommendations and all other services/procedures
Maintain a positive attitude in all interactions with clients, pets and other teammates
Demonstrate ability to show empathy toward clients and treat pets with compassion and respect
Utilizing standard office/business equipment
Flexible schedule including Saturdays and some holiday shifts
Ability to work independently on assigned tasks as well as to accept direction on given assignments
Possession of organizational skills
Critical thinking – Understanding logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems
Must possess strong verbal and written communication skills, good judgment and ability to manage stressful situations
Preferred
Experience with software is preferred
Benefits
Health Care Plan (Medical, Dental & Vision)
Retirement Plan (401k)
Life Insurance (Basic, Voluntary & AD&D)
Short Term Disability
Paid Time Off (Vacation & Public Holidays) - for eligible positions only
SVP offers educational assistance for qualified teammates to enroll in AVMA-CVTEA accredited veterinary technician programs
Teladoc- FREE doctor access 24/7
Discounted Veterinary Care
EAP (Employee Assistance Program)
Company
Mission Pet Health
Mission Pet Health is a vet-owned and managed network of animal hospitals, named #2 on America's Top 100 Most Loved Workplaces® list and #1 in vet care four years running.
Founded in 2017
10001+ employees
Funding
Current Stage
Late StageLeadership Team
M
Michael Aubrey
Board Member
Recent News
2025-02-07
2024-11-03
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