Chenega Corporation · 5 hours ago
Help Desk Technician I
Chantilly, VA
Full-time
Onsite
Entry Level
$20.50/hr - $36/hr
2+ years expChenega Corporation is a mission-driven Alaska Native corporation that delivers professional services across defense, intelligence, and civilian markets. They are seeking a Help Desk Technician I to provide onsite support for tier 1 and 2 technical issues, ensuring a high level of customer service and effective problem resolution.
Information Technology
Responsibilities
Responsible for problem intake through ServiceNow ticketing system, email, in person or other communication methods
Accept initial trouble reports; providing problem documentation and reporting services; diagnosing and resolving desktop, printer, mobile device, and LAN hardware and software problems
Maintain a high level of customer service by accepting and documenting complaints, managing customer follow ups and contacts, and providing proactive updates to customers
Documenting Standard Operating Procedures (SOP) related to support
Assist the customer through the problem-solving process and follow-up with resolution verifications
Responsible for initial trouble report of LAN connectivity problems before escalating to network team
Support Polycom Teams desk telephone
Support onsite HP/Poly telephone and conference rooms AV equipment
Must be able to participate in bi-monthly on-call help desk rotation. Responsibility includes: 1) delegation and assigning tickets during work week and 2) monitor and support high priority requests after hours
Monitor site network equipment as needed
Other duties as assigned
Qualification
Required
An associate's degree in computer science or related field is preferred
Minimum of 2 years' experience with desktop support
Minimum of 1 year supporting Microsoft O365
Minimum of 1-year experience administrating Windows 10
Minimum of 2 years' experience creating Active Directory accounts
Must have at least one CompTIA A+, CompTIA Network+ or current Microsoft Certification
Strong customer service and team skills proven customer interaction and customer support experience
Excellent customer service skills with the ability to multi-task
Must have the ability to rely on experience to correct technical problems
Identifies and resolves problems in a timely manner
Gathers and analyzes information skillfully and develops alternative solutions
Ability to work well in group problem solving situations
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the public
Company
Chenega Corporation
As the most successful Alaska Native village corporation, Chenega figures prominently in the diverse government services contracting marketplace supporting defense, intelligence, and federal civilian customers.
5001-10000 employees
H1B Sponsorship
Chenega Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (1)
2020 (2)
Funding
Current Stage
Late StageLeadership Team
Robb Milne
CFO
Chris Andersen
Chief Development Officer, Military, Intel and Operations Support Strategic Business Unit
Company data provided by crunchbase