Albany Medical Center · 5 hours ago
Clinican Engineering Technician II
Albany, NY
Full-time
Hybrid
Entry, Mid Level
$56K/yr - $84K/yr
1+ years expAlbany Medical Center is seeking a Clinical Engineering Technician II to provide onsite and remote support for medical equipment and systems. The role involves troubleshooting, configuration, and ensuring exemplary customer service during interactions with Albany Med employees.
Hospital & Health Care
Responsibilities
Respond to problems called in and repair malfunctioning equipment in a timely manner
Provide support with medical device troubleshooting, configuration and diagnostic tools
Support enterprise future business growth and the movement and/or expansion of enterprise units
Adhere to customer service standards in all verbal and written interactions with users
Work as part of a team to meet goals set forth by Information Technology management
Meet all documented and communicated statistical metrics that drive overall departmental performance
This position will provide guidance to the Clinical Engineering Technician and Radiology Engineering – Level I positions, as well as train new Clinical Engineering Technician – Level I on their job responsibilities
High degree of contact internal and external to Albany Med including any user of any Albany Med medical device or system
Maintain current technical expertise in the rapidly changing technology of Albany Med
Use customer feedback as a basis for taking actions, which solve customer problems quickly and effectively
Provide best effort support for non-standard devices
Participate in on-call rotation and help troubleshoot customer issues
Maintain confidentiality by using and communicating information only as needed to perform one’s duties
Fulfill department requirements in terms of providing work coverage and administration notification during periods of absence (personnel illness, vacation, education, etc.)
Complete other duties or assignments as designated by management
Qualification
Required
Associate's Degree preferably in biomedical/clinical engineering or a related engineering, math, science, or technology field of study
1-3 years of experience
Ability to fulfill installations, upgrades, and support requests for medical devices
Ability to adhere to documentation and troubleshooting processes
Ability to determine the cause of an issue to resolve appropriately
Ability to be successful at assisting in basic to moderately complex medical device related projects
Ability to adhere to documented process and documentation
Ability to effectively recommend and draft documentation for improvements in processes, procedures, and operations
Knowledge of electronics, medical device technology, and the use of such technology in the course of patient care
Functional knowledge of medical device testing and calibration technologies
Preferred
Bachelor's Degree
Familiarity with HIPAA regulations, medical terminology, healthcare, or financial and billing processes
Company
Albany Medical Center
Albany Medical Center is one of the Capital Region’s largest private employers with more than 9,000 employees.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Suryakant Kale
Chief Technology Officer/Vice President Information services, Technology & Infrastructure
Frances Albert
Chief Financial Officer
Recent News
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2024-05-28
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2022-09-19
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