eBay · 15 hours ago
Director of UX Research - eBay Live/AI
San Jose, CA
Full-time
Hybrid
Director/Executive
$225K/yr - $300K/yr
14+ years expeBay is a global ecommerce leader that is changing the way the world shops and sells. The UXR Director will lead a team focused on eBay Live, Global Verticals, and AI, shaping strategies and fostering collaborations to drive user-informed product innovations.
AuctionsE-CommerceInternetMarketplaceRetail
Responsibilities
Lead a team of User Researchers across the eBay Live, Global Verticals and AI domains, providing research leadership as well as career development guidance and coaching tailored for a mix of junior to senior research talent as well as manager talent
Drive a mixed-methods research practice, gathering both generative and evaluative insights on designs and concepts. Methods include but are not limited to: in-depth user interviews, in-lab and field studies, online surveys, diary studies, usability testing, moderated and unmoderated remote testing, customer journey mapping, jobs to be done, benchmarking, heuristic evaluations, as well as stakeholder interviews
Cultivate and manage partnerships with cross-functional partners and company leadership (Design, Product Management, Marketing, Analytics, and various Business Units), being a user insights thought leader and core leadership partner
Establish and maintain an efficient strategy for scoping research, execution, and sharing insights to ensure velocity and visibility across internal partners
Help drive the impact of insights generated by the team and play a leadership role in elevating the User Research practice at eBay
Define and lead initiatives that contribute to the maturity of our research practice
Manage budget and maintain a healthy bench of external vendors for specific needs
Qualification
Required
Proven people leader with experience in all aspects of managing teams
14+ years of experience in an applied user research setting
10+ years of experience in managing user research/product research teams
5+ years of experience in managing research managers
Consistent track record of building and curating user research programs, employing a range of methodologies
Practical experience in deploying qualitative and quantitative research methods throughout the product development lifecycle, from ideation to launch
Ability to solve complex problems and support the team in delivery of insights
Strong communication skills, experienced influencer, and advocate for user research
Preferred
Experience with the eCommerce industry is a plus but not a mandatory requirement
Experience with AI is a plus but not a mandatory requirement
Advanced Degree in Human Factors, Human-Computer Interaction, Cognitive or Experimental Psychology, Cognitive Science or a related field is desired
Benefits
Target bonus
Restricted stock units
Full range of medical, financial, and/or other benefits
401(k) eligibility
Various paid time off benefits, such as PTO and parental leave
Company
eBay
eBay is a global online marketplace enabling users to buy, sell, and auction new or used items across various categories.
10001+ employees
H1B Sponsorship
eBay has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (572)
2024 (883)
2023 (779)
2022 (682)
2021 (748)
2020 (766)
Funding
Current Stage
Public CompanyTotal Funding
$1.16BKey Investors
Benchmark
2022-11-07Post Ipo Debt· $1.15B
1998-09-24IPO
1998-01-01Series Unknown
Leadership Team
Jamie Iannone
CEO
Alex Kazim
VP, GM eBay Services
Recent News
Digital Commerce 360
2026-01-23
2026-01-22
Company data provided by crunchbase