Account Service Representative jobs in United States
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R2 Logistics · 1 day ago

Account Service Representative

positionWesterville, OH
timeContract
remoteOnsite
seniorityNew Grad, Entry Level

R2 Logistics is a third-party logistics provider that focuses on delivering exceptional customer service through effective communication and problem-solving. The Account Service Representative plays a crucial role in ensuring seamless order processing and delivery, while also managing customer interactions and shipment tracking.

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Responsibilities

Data Entry – Accurately entering customer orders into the transportation management system; accounting for changes in linehaul costs, fuel surcharges, and customer requirements
Tracking Shipments – Communicating via phone and email with contracted carriers to record their locations
Problem Resolution – Proactively investigating issues that arise in transit, assessing their impact on delivery times, and working with team members to provide solutions to ensure on-time delivery
Schedule management – Creating pickup and delivery appointments via phone and email; informing team members of any scheduling conflicts
Book loads – Negotiating rates with partner carriers to cover shipments
Assist with additional responsibilities as needed

Qualification

Customer serviceProblem-solvingEffective communicationMultitaskingAttention to detailPositive attitude

Required

A proactive approach to problem-solving
Effective and persuasive communication skills
Ability to provide outstanding customer service when faced with a challenge
Excellent follow-up skills, with a keen eye for details
Ability to multitask and produce results in a time-sensitive setting
Energetic and positive attitude

Benefits

Medical/Dental/Vision/Life insurance
Paid holidays, vacation, and sick time
401K with company match
Competitive compensation
Full-cycle training (industry & position)
Competitive base salary
Opportunity for internal career advancement

Company

R2 Logistics

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R2 Logistics is a transportation company specializing in transportation services and logistics solutions.
dateFounded in 2007
location
Jacksonville, Florida, USA
people-size201-500 employees
web-link
https://www.r2logistics.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Katie Quinn
Chief Executive Officer
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Ben Gase
Owner & Chairman of the Board

Recent News

PRWeb
R2 Logistics Announces New CEO Katie Quinn with Owner Ben Gase to Remain as Chairman of the Board
2023-12-29
Company data provided by crunchbase