Shift4 · 15 hours ago
Enterprise Account Management, Director
United States
Full-time
Remote
Mid, Senior Level
7+ years expShift4 is boldly redefining commerce by simplifying complex payments ecosystems across the world. The Enterprise Account Management, Director will lead and deepen relationships with the company’s largest enterprise merchants, ensuring they realize maximum value from the payments platform.
FinanceFinancial ServicesPayments
Responsibilities
Own the overall success, health, and retention of a portfolio of strategic enterprise merchants
Act as the primary point of contact and escalation owner for complex, high-impact accounts
Build and maintain trusted, long-term relationships with executive, technical, and operational stakeholders
Lead enterprise clients through onboarding, integrations, platform enhancements, and ongoing optimization initiatives
Partner closely with internal teams (Product, Engineering, Risk, Compliance, Operations, Support) to deliver seamless enterprise-level service
Proactively identify risks to account health and drive mitigation strategies
Conduct regular business reviews focused on performance, value realization, roadmap alignment, and strategic priorities
Translate customer feedback into actionable insights for internal teams to influence product and service improvements
Support enterprise merchants through complex operational, regulatory, and risk-related discussions
Identify organic growth opportunities that align with client needs and long-term success (e.g., new capabilities, regions, or use cases)
Stay current on industry trends, regulatory changes, and best practices across payments, e-commerce, and FinTech
Qualification
Required
7+ years of experience in enterprise account management, customer success, or client services within FinTech or payments
Direct experience working for a payments service provider, processor, gateway, or related financial technology company
Deep knowledge of e-commerce and card-not-present payment models
Strong understanding of payment concepts including authorization flows, fraud prevention, chargebacks, dispute management, interchange, and risk
Demonstrated success managing complex, high-revenue enterprise accounts with multiple stakeholders and long sales/support cycles
Experience operating within large, matrixed organizations and navigating cross-functional dependencies
Excellent communication and executive presence, with the ability to explain complex concepts clearly
Highly organized, proactive, and comfortable managing ambiguity
Preferred
Experience supporting global or multinational enterprise merchants
Familiarity with API-driven products and technical integrations
Background working with marketplaces, subscription businesses, or high-volume digital commerce platforms
Experience partnering with Sales on expansions while maintaining a customer-first mindset
Exposure to regulated or highly scrutinized merchant segment
Company
Shift4
Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world.
1001-5000 employees
H1B Sponsorship
Shift4 has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (6)
2024 (4)
2023 (7)
2022 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
$3.81B2025-12-03Post Ipo Debt· $507.13M
2025-05-08Post Ipo Debt· $1.31B
2025-05-01Post Ipo Equity· $875M
Leadership Team
Nate Hirshberg
Senior Vice President, Marketing
Laurynas Paradauskas
Senior Software Engineering Manager
Recent News
Payments Dive
2026-01-23
2026-01-16
2026-01-16
Company data provided by crunchbase