ONE Gas · 19 hours ago
Customer Service Rep, Business Office
Tulsa, OK, 74133, USA
Full-time
Onsite
Entry Level
1+ years expONE Gas is a company focused on providing natural gas services. They are seeking a Customer Service Representative to perform intermediate accounting work related to processing customer requests and payments, assist customers with inquiries, and maintain logs and records of customer interactions.
EnergyOil and GasRenewable Energy
No H1B
Responsibilities
Performs intermediate level of accounting work related to processing customer requests and payments
Research and reconcile customer account activity utilizing office equipment including: Computers, Microfiche viewers, Calculators, Multifunctional devices, Skip tracing software, Identify verification software
Assist customers, employees, and others in person, via telephone, and electronic communications with service/refund requests, account inquiries, service/billing/payment disputes, and emergency situations
Negotiate arrangements for payment of gas bills; provide information about governmental agencies and special assistance programs
Analyze customer usage and payment history and processes field service orders, Electronic Work Queues, and customer payments
Maintain logs and records including: Customer payments, Duplicate bills, Service orders, Account adjustments, Accounts requiring follow-up actions, Bill breakdowns, Customer complaints, Social service agency pledges
Regular and reliable attendance is required in performance of job
Employee may be required to perform additional duties as assigned
Qualification
Required
Applicants must be authorized to work in the United States
1 - 3 Years of experience
Knowledge of use and function of office equipment applicable to position including: Keyboards such as computers and typewriters, Calculators
Experience with application of basic arithmetic: addition, subtraction, multiplication, and division
Apply decimals and percentages
Knowledge of customer service and collection policies and procedures
Experience and training related to: Customer relations/interpersonal skills, Deposit requirements/payment schedules, Customer Service System applications
Demonstrated ability to read and write fluently in English
Lift or move objects weighing up to 10 pounds 4-5 times a day; up to 20 pounds 1-2 times a day
React immediately to emergency situations to prevent injury to self and others
Able to operate tools and equipment required
Communicate and exchange verbal and written information and instructions
Visual abilities sufficient to perform job duties
Preferred
Applicable driver's license
Benefits
Medical/Dental/Vision packages that fit your family's needs.
Paid Time Off
401K that is 100% matched up to 6%.
Profit Sharing Plan
Paid Parental Leave
Basic and Optional Employee Term Life Insurance
Education Assistance and Tuition Reimbursement
Company
ONE Gas
ONE Gas, Inc. operates as a regulated natural gas distribution utility company.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$536.3M2025-05-08Post Ipo Equity· $197.5M
2024-08-08Post Ipo Debt· $250M
2023-09-11Post Ipo Equity· $88.8M
Leadership Team
Robert McAnnally
President and Chief Executive Officer
Recent News
2025-12-05
2025-12-02
PR Newswire
2025-12-01
Company data provided by crunchbase