State of Maryland · 17 hours ago
Claims Agent Unemployment Ins Associate I
Maryland, United States
Full-time
Hybrid
Entry Level
1+ years expThe Maryland Department of Labor is seeking qualified individuals for the full-time position of Unemployment Insurance Associate I. This role involves serving as a Claims Agent, assisting Marylanders with Unemployment Insurance benefits and ensuring accurate distribution of these benefits through customer-focused service.
Government Administration
No H1B
U.S. Citizen Only
Responsibilities
Answering inbound calls in a timely manner and responding professionally when interviewing claimants for unemployment insurance benefits, excellent customer service is provided over the telephone in order to obtain and record demographic, wage, and work information, as well as information regarding severance and pension payments, medical documentation, disputed eligibility status, and various other issues
Using active listening to understand customer questions, complaints, and overall needs in order to verify eligibility and ensure prompt payment of benefits
Entering claimant information into BEACON mainframe data system, identify, investigate, and resolve problems related to individual claims for Unemployment Insurance benefits
Routing calls to the appropriate departments or resources when needed
Qualification
Required
Graduation from an accredited high school or possession of a high school equivalency certificate
One Year of general clerical or call center experience working with the public directly
Applicants may substitute general clerical or call center experience, for the required education at the rate of one year of experience for one year of education
Applicants may substitute 30 credit hours at an accredited college or university for one year experience
Personnel employed in this classification will have access to federal tax information and must undergo a state and FBI criminal background check as a condition of employment
All candidates are subject to a background check against files maintained by the Division of Unemployment Insurance (MD Labor/DUI) to determine whether any monies are owed to MD Labor/DUI as a result of unemployment insurance overpayment/fraud
Preferred
High volume inbound call center experience
Experience identifying customer needs and resolving issues
Experience working with various computer software programs
Benefits
Flexible hours and hybrid teleworking
Paid holidays 12-13 per year
Generous paid leave package (annual, sick, personal and compensatory leave)
State Pension ("defined benefit" plan)
Tax-deferred supplemental retirement savings plans (401(k) and 457)
Comprehensive, subsidized health, dental and prescription plans with little to no deductibles, free generic prescriptions, and free preventative health services
Flexible Spending Account plans for Health Care and Daycare
State Employees Credit Union
Company
State of Maryland
Maryland is on the path to becoming the best state in the nation.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Michael Piercy
Senior Advisor for Program Innovation to the Chief Technology Officer State of Maryland, MDTHINK
Michele Thomas
Chief Technology Officer, State of Maryland
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