Chase · 9 hours ago
Product Portfolio Operations Manager
300 N King St, Wilmington, DE, 19801, US
Full-time
Onsite
Mid, Senior Level
$119K/yr - $197K/yr
5+ years expChase is a leading financial services firm, helping nearly half of America’s households and small businesses achieve their financial goals. As a Product Portfolio Operations Manager, you will be responsible for implementing connectivity strategies across product lines and enhancing coordination in the product line to ensure operational efficiency and delivery against business objectives.
BankingFinancial Services
Responsibilities
Works across products to help ensure delivery against business objectives while coordinating reporting and communications plans for portfolio management operations and change initiatives
Enables operational efficiency by supporting training, maturation, needs assessments, and continuous improvement practices
Drives adaptation and modification of our product-line framework to ensure cross-product priorities, sequencing, and trade-offs are realized
Implements a product-level collection strategy consisting of controls, financials, and resourcing needs
"Own" execution of clearly defined, well-scoped components within a workstream, which could span process improvement, organizational change, and / or functional strategy efforts
Manage operational reporting to monitor initiative/program performance for various initiatives
Gather and analyze data to test hypotheses, identifying trends and key insights and extract insights to formulate strategies and initiatives
Establish excellent relationships with Internal Clients while working closely with stakeholders to develop and refine recommended solutions to address issues
Outline the scope of initiatives, and identify and map out timelines, milestones, deliverables and required resources to meet the objectives
Develop and execute communications to the senior stakeholders, customers and internal teams that summarize findings/recommendations
Evaluate Product books of work to assess Operational impacts, risks dependencies and engagement needs and assess core Ops pain points and potential opportunities that roadmaps can address to advocate for prioritization and track roadmap progress and ensure transparency across key Stakeholders and partners
Qualification
Required
5+ years of experience or equivalent expertise in program management or performance optimization
Proven ability to manage and implement operational effectiveness initiatives
Proven ability to operate within the product development life cycle and agile methodologies
5+ years Operations Experience
3+ years of work experience in strategy consulting or a strategy / program management role
Analytical problem-solving critical thinker with proven ability to think holistically and problem solve business problems in a structured, data driven manner
Self-Starter with Excellent communication skills and executive presence to work cross-organizationally at all levels to influence others, inspire results/change and implement projects/processes
Preferred
Experience with JIRA, Confluence, Tableau and other Project Management support tools
Proficient with Microsoft Office Tools (excel, ppt, word)
Benefits
Comprehensive health care coverage
On-site health and wellness centers
A retirement savings plan
Backup childcare
Tuition reimbursement
Mental health support
Financial coaching
Company
Chase
Chase provides broad range of financial services. It is a sub-organization of JP Morgan Chase.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Mike McDonnell
Managing Director, Head of Chase Travel Platform Product
Nicole Sanchez
Managing Director, Consumer Bank, GM and Product Executive, Growth Financial Products
Recent News
2026-01-24
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