American University · 13 hours ago
Summer 2026 UCGS Conference Assistant (Student)
Washington, DC
Part-time
Onsite
New Grad
$17.95/hr - $17.95/hrAmerican University is seeking a Summer 2026 UCGS Conference Assistant to support their Conference Operations. The role involves managing front desk operations, providing customer service to conference guests, and assisting with conference administration during the summer conference season.
Higher Education
No H1B
Responsibilities
Customer Service: The Conference Assistants will provide courteous, pleasant, and efficient service to all summer guests and residents, acting as a liaison between summer guests and University Conference & Guest Services
Understand and perform efficient check-in and check-out procedures for conference guests, interns, and AU students, including distribution of keys and check-in materials, and ensure that check-in materials are filled out accurately and completely
Provide campus tours for conference groups as needed
Organize, maintain, and keep clean the area around the front desk
Document and report facilities concerns in a timely manner and follow up as needed
Assist with general conference preparation as directed by UCGS Professional Staff
Write incident report forms for all serious or unusual incidents and report all emergencies, problems, and concerns to the appropriate individuals
Handle lockouts in an efficient manner and within prescribed policy
Assist in the identification of unauthorized people who enter the residence hall by checking ID cards consistently
Providing the highest level of customer service to all guests on campus
“On Call:” The Conference Assistants will serve in an on-call rotation throughout the summer with other CAs
Provide overnight “on call” coverage from 7:00 pm – 8:00 am and submit on call report by 10:00 am each day
Pick up the “on call” phone from the UCGS office by 7 pm on the evening of on call and return the phone to office between 8 - 10 am the next morning
On call coverage includes miscellaneous errands for front desk personnel, emergency response, emergency desk coverage, residency verifications, and other UCGS needs as they arise
On call coverage includes weekends and holidays. Specific duty expectations will be explained during training
Provide a high level of customer service to all guests of University Conference & Guest Services
Understand, enforce, and adhere to all relevant policies/procedures as set forth by University Conference & Guest Services, the Student Code of Conduct, and American University
Other duties as assigned by UCGS professional staff and Student Leadership Team
Encourage and maintain a community atmosphere where the rights and responsibilities of staff, residents, and guests are held in high regard. Encourage the development of a staff ‘team’ and actively work to address tensions/interpersonal issues of the staff as they arise
Ensure that summer staff members create a welcoming environment for guests and maintain standards for a high level of customer service
Participate in staff development activities and encourage the participation and involvement of all summer staff positions
Qualification
Required
Due to the full-time nature of this position, you may not hold another on-campus position during UCGS Summer employment from May - August
Be available to work immediately following May final exams until mid-August unless otherwise modified by the UCGS staff or their designee
Maintain flexible hours to coincide with the summer conference operation that is 24/7 from May - August
Full attendance at mandatory in-person summer training sessions, as well as staff meetings otherwise approved in advance by the UCGS staff team or their designee
Must be enrolled as an AU student in Summer 2026 or Fall 2026
Applicants must hold a cumulative GPA of 2.00 or higher
Successful review of judicial records
Must be in good standing with the University and comply with all University and UCGS policies
Must live in residence halls during summer months. Live-in staff members are expected to be available for all scheduled assignments and projects, and are expected to be accessible in person, by phone, or by e-mail to answer questions, respond to emergency situations, and to perform other administrative tasks and projects as needed
Must have lived at least 1 semester in university residence halls
Must be able to position oneself at a desk for a 3 - 6 hour shift
Must be able to work outside in DC heat and walk around campus
Strong administrative and organizational skills as well as strong interpersonal and customer service skills
Ability to represent American University by means of a pleasant and helpful disposition, a positive attitude, and quick response
Preferred
Knowledge of the University and Washington, DC area preferred
Benefits
Housing in single occupancy is provided and is required to live in assigned on-campus residence space during the duration of employment with UCGS.
The ability to opt in to a summer meal plan as part of compensation paid for by UCGS.
The ability to opt in for a mini-fridge/microwave rental as part of compensation paid for by UCGS, if requested by designated deadline.
Unlimited no cost use of residence hall laundry facilities.
Company
American University
American University's historic academic strengths are rooted in social responsibility and our dedication to cultural and intellectual diversity.
Founded in 1893
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Rodrigo Yepez-Lopez
Co-founder of Legal Haven
Katie Benoit
Interim Deputy Athletic Director/Chief Operating Officer/Senior Woman Administrator
Recent News
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