BNY · 18 hours ago
Vice President, Service Designer
New York, NY
Full-time
Hybrid
Mid, Senior Level
$100K/yr - $200K/yrBNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. The Vice President, Service Designer will lead design thinking workshops, develop user journey maps, and create design guidelines to enhance user satisfaction and engagement.
Financial Services
Responsibilities
Lead design thinking workshops and ideation sessions to spark creative problem-solving, generate fresh ideas, and build consensus among team members and stakeholders
Leverage your skills in user journey and experience mapping to visualize and analyze user interactions, deliver service designs, uncover pain points, discover opportunities, and propose solutions that enhance user satisfaction and increase engagement
Develop personas, wireframes, and prototypes that effectively communicate design concepts and user flows, iterating based on stakeholder/client feedback and usability testing results
Partner with cross functional stakeholders, product managers, and development teams, to deeply understand and define user needs, business goals and project requirements
Create and maintain design guidelines, pattern libraries, and cohesive design systems that align with BNY’s design principles, ensuring consistency and coherence across all products and features
Conduct user research usability testing and heuristic evaluation and analyze user feedback to refine and improve the user experience of systems
Stay updated on design trends and industry dynamics, emerging technologies, and best practices in CX/UX design to bring fresh ideas and innovative approaches to the team
Qualification
Required
Relevant years of experience in global financial services or fintech industry as a proven experienced UX/Service Designer, showcasing a strong portfolio of successful enterprise projects
Ability to analyze problems or situations and apply a structured, analytical approach to developing solutions that progress our agenda and our clients' needs
Demonstrable proficiency in user journey mapping techniques, design thinking methodologies, and facilitating ideation workshops
Solid understanding of user-centered, service design principles and best practices
Experience with user research, usability testing, and data-driven design decision making
Visual design competency desirable with deep understanding of user experience
Proficient with design tools such as Figma, Figjam, Miro, Adobe XD, or similar software
Ability to effectively communicate and articulate design concepts and decisions
Strong presentation skills (both verbally and written); ability to articulate complex research in a clear and simple manner to a variety of audiences
Solutions-oriented team player with track record in executing across a diverse range of priorities
Intellectual curiosity, creative thinker; desire to constantly learn and continuously improve
Excellent ability to establish, develop, and maintain trust-based relationships with key stakeholders and peers
Benefits
Flexible global resources and tools for your life’s journey
Generous paid leaves, including paid volunteer time
Company
BNY
For more than 240 years BNY has partnered alongside clients, using its expertise and platforms to help them operate more efficiently and accelerate growth.
Founded in 1784
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Brian A. Ruane
CEO Government Securities Services & Global Client Management
Chris Kearns
CEO, Depositary Receipts
Recent News
PR Newswire
2024-11-01
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