Spangler Subaru · 12 hours ago
Automotive Internet Leads Coordinator
Johnstown, PA, 15904, US
Full-time
Onsite
New Grad, Entry LevelSpangler Subaru is seeking a friendly, professional, and customer-focused Internet Leads Coordinator to serve as the first point of contact for online customers. This role is responsible for responding to internet inquiries, providing accurate information, and creating a positive, low-pressure experience that reflects Subaru’s commitment to trust, transparency, and customer satisfaction.
Automotive
Responsibilities
Promptly respond to all inbound internet leads from the dealership website, third-party automotive sites, email, text, chat, and phone
Provide courteous, knowledgeable, and helpful responses to customer inquiries about vehicles, pricing, availability, financing, and dealership services
Build rapport with customers and understand their needs without high-pressure sales tactics
Schedule showroom visits, test drives, and appointments for the sales team
Maintain consistent follow-up with customers to ensure questions are answered and next steps are clear
Accurately document all customer interactions, notes, and appointment details in the CRM
Coordinate closely with sales, finance, and management teams to ensure smooth customer handoff
Uphold Spangler Subaru’s customer service standards and brand values in every interaction
Assist with handling online reviews, customer feedback, and basic post-visit follow-up as needed
Qualification
Required
High school diploma or equivalent required
Strong verbal and written communication skills with a friendly, professional tone
Comfortable handling phone calls, emails, and text communications throughout the day
Strong organizational skills and attention to detail
Ability to multitask and manage a high volume of inquiries in a fast-paced environment
Positive attitude, reliability, and strong work ethic
Preferred
Previous experience in customer service, hospitality, call center, or automotive dealership preferred
Basic computer skills and experience with CRM systems preferred
Passion for delivering excellent customer experiences
Familiarity with automotive terminology or willingness to learn
Team-oriented mindset with a customer-first approach
Ability to remain calm, empathetic, and professional in all situations
Company
Spangler Subaru
A family run Subaru dealership for nearly 50 years, Spangler Subaru proudly serves Johnstown and the surrounding Laurel Highlands area.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase