UMass Memorial Health · 19 hours ago
Patient Access Schedule Agent- M-F, 9:30 AM - 6:00 PM
Worcester, MA
Full-time
Onsite
New Grad, Entry Level
$20.94/hr - $33.59/hrUMass Memorial Health is a premier health system in Central Massachusetts, dedicated to exceptional patient care and academic excellence. They are seeking a Patient Access Schedule Agent who will handle incoming and outgoing patient calls to schedule appointments and manage patient information related to medical care.
DiabetesEducationHealth CareHospitalMedicalPersonal Health
Responsibilities
Handles incoming phone calls from patients, families and referring providers to schedule patient appointments. Scheduling scope includes multiple providers across multiple clinics/departments, practices across multiple campuses
Makes outbound phone calls to patients to schedule appointments with specialists and subspecialists
As part of the appointment scheduling process, secure the information needed to facilitate the financial aspects of medical care such as patient demographics (name, date of birth, etc.), insurance information, and account guarantor. Processes updates and corrections to patient insurance and demographic information. Collects patient liabilities prior to or on the date of service, as appropriate
Based upon appointment visit type, secure medical records from outside health care organizations to ensure the provider has the necessary medical information to provide care
Schedules in office procedures (such as biopsies, etc.), which often requires scheduling the appointment and scheduling the room where the procedure will take place
Qualification
Required
High school diploma
English speaking, reading and writing skills
Strong intrapersonal and communication skills
Preferred
Associate's degree in business or healthcare-related field
Previous scheduling and/or phone customer services experience
Previous experience in a health care organization
Bilingual speaking, reading, and writing skills
Benefits
Signing bonus available
Company
UMass Memorial Health
UMass Memorial Health is the health and wellness partner of the people of Central Massachusetts.
Founded in 1999
10001+ employees
H1B Sponsorship
UMass Memorial Health has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (2)
Funding
Current Stage
Late StageTotal Funding
$4.7MKey Investors
Federal Emergency Management Agency
2022-12-01Grant· $4.7M
Leadership Team
Victoria L. McCandless
Senior Vice President, Chief of Staff, System CEO Communications Officer
Sergio Melgar
EVP & CFO
Recent News
2025-11-12
Company data provided by crunchbase