SBA Communications · 15 hours ago
Operations Support Analyst II
Boca Raton, FL
Full-time
Onsite
New Grad, Entry Level
0+ years expSBA Communications is a leading independent owner and operator of wireless communications infrastructure, and they are seeking an Operations Support Analyst II to support system administration and optimization. The role involves coordinating operational projects, improving processes, and conducting data analysis to assist in strategic initiatives.
TelecommunicationsWireless
Responsibilities
Support the configuration of ServiceNow modules (FSM, CSM), assisting with Dispatcher Workspaces, Mobile Agent apps, and data workflows
Troubleshoot and resolve escalated system issues for field teams, ensuring high availability and user satisfaction
Assist in maintaining data integrity, managing user access, and ensuring security groups meet operational standards
Support the Operations team in executing the department's strategic roadmap, acting as a key resource for any "future state" initiatives or system rollouts
Assist in coordinating operational projects, keeping tasks on schedule, and ensuring that new tools and technologies are successfully integrated into daily workflows
Act as a bridge between technical requirements and business goals—ensuring that project deliverables solve the operational problem
Work closely with senior leadership to identify manual bottlenecks and assist in documenting new Standard Operating Procedures (SOPs)
Support the automation of business processes to improve efficiency and reduce administrative burden on the team
Help gather data to track the progress of projects and initiatives. Provide regular reports to senior team members that highlight performance and ROI
Utilize reporting tools to visualize trends and help leadership make data-driven decisions
Qualification
Required
Bachelor's Degree in a related field required or the equivalent combination of education or training
0-3 years of corporate experience, with a specific background in ServiceNow Administration, Operations Support, or Data Analysis
Strong familiarity with ServiceNow
Excel Proficiency: Must be comfortable manipulating data (VLOOKUP, Pivots) to clean, analyze, and present findings
Critical Thinking: The ability to connect the dots. You don't just fix a ticket; you ask why it broke. You anticipate how a change in one system affects a workflow in another
Coachability: You must be eager to learn. This role is designed for growth, and we expect you to absorb knowledge from senior leadership
Adaptability: Be ready to assist with changing project needs, providing support wherever it is needed to keep the strategic roadmap moving forward
Professionalism: Maintain a positive, solution-oriented demeanor, open to feedback and eager to learn new skills
Ability to stoop, bend, kneel or crouch
Ability to stand, walk and sit
Ability to reach with hands and arms
Visual ability correctable to 20/20
Sitting up to 90% of the day
Ability to respond verbally in an understandable, professional manner in person and over the telephone
Manual dexterity to input data into the computer and the calculator and operate the equipment listed above
Ability to lift up to 15 pounds
Preferred
CSA certification preferred, or ability to obtain
Experience with Field Service (FSM) or Customer Service (CSM) workflows is a major plus
Benefits
Competitive benefits and compensation package
Company
SBA Communications
SBA Communications is a wireless Internet installer for a number of different countries.
1001-5000 employees
Funding
Current Stage
Public CompanyTotal Funding
$4.05BKey Investors
TA Associates
2024-01-25Post Ipo Debt· $4.05B
1999-06-16IPO
1997-01-01Private Equity
Leadership Team
Brendan Cavanagh
President & Chief Executive Officer
Ty Harris
Principal Director - Business Development
Recent News
2026-01-12
2025-11-11
Company data provided by crunchbase