CampusPoint · 12 hours ago
Senior IT Support Technician/Team Lead
United States
Contract
Remote
Senior Level
$26/hr - $26/hr
5+ years expCampusPoint is seeking a Senior IT Support Technician to function as a technical team lead within an MSP service desk. This role involves resolving complex tickets and ensuring the service team remains organized and accountable.
CommunitiesEducationLocation Based ServicesSocial Media
Responsibilities
Resolve Tier 2 / Tier 2+ tickets independently
Serve as an escalation point for Tier 1 technicians
Act as a day-to-day team lead by:
Enforcing ticket standards, documentation, and time entry accuracy
Ensuring tickets are properly owned, worked on, and closed
Keeping service operations organized and on track
Participate in and help run internal service meetings (huddles, escalations, reviews)
Communicate clearly with end users, technicians, and leadership
Maintain accurate ticket notes and time entries in ConnectWise Manage
Identify recurring issues, process gaps, and improvement opportunities
Escalate issues appropriately with clear context and troubleshooting history
Qualification
Required
5+ years of IT support experience
Prior MSP helpdesk experience (required)
Strong Microsoft 365 and Windows endpoint knowledge
Solid Active Directory and basic networking fundamentals
Experience with PSA/RMM tools (ConnectWise preferred)
Demonstrated senior-level or lead responsibilities (escalations, mentoring, service ownership)
Strong process discipline and documentation habits
Ability to operate independently with minimal onboarding
Company
CampusPoint
Campuspoint is a social network that enables local students and graduates to connect with employers.
2-10 employees
Funding
Current Stage
Early StageLeadership Team
Griffith Owen
CEO
Sandra Owen
Chief Operations Officer
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