Optum · 8 hours ago
Senior Customer Service Representative
United States
Full-time
Remote
Mid, Senior Level
$17.98/hr - $32.12/hr
1+ years expOptum is part of the UnitedHealth Group family of businesses, dedicated to providing high-quality medical care. As a Senior Customer Service Representative, you will support members by providing information to help them make informed health decisions and resolve escalated issues with compassion and professionalism.
EducationHealth CareMedicalPharmaceutical
Responsibilities
Serve as a resource or Subject Matter Expert for team members or internal customers
Handle escalated calls, resolving more complex customer issues
Demonstrate outstanding service to identify the source of the caller's issue and work to resolve the inquires in a timely and professional manner
Help guide and educate customers about the fundamentals and benefits of consumer-driven health care topics such as selecting the best benefit plan options, maximizing the value of their health plan benefits and choosing a quality care provider
Contact care providers (doctor's offices) on behalf of the customer to assist with appointment scheduling or connections with internal specialists for assistance
Assist customers in navigating myuhc.com and other UnitedHealth Group websites while encouraging and reassuring them to becoming self-sufficient with our tools
Qualification
Required
High School Diploma / GED
Must be 18 years of age OR Older
1+ years of Customer Service experience OR experience in a medical office, health care, call-center or office setting analyzing and solving customer problems
Proficient in translating health care-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon
Ability to work any of our 8-hour shift schedules during our normal business hours of 9:00am - 6:00pm EST, Monday - Friday. It may be necessary, given the business need, to work occasional overtime or weekends
Preferred
Health care experience
Knowledge of billing/finance and eligibility processes, practices and concepts
Experience working from home
Benefits
Comprehensive benefits package
Incentive and recognition programs
Equity stock purchase
401k contribution
Company
Optum
Optum is a healthcare company that provides pharmacy services, health care operations, and population health management. It is a sub-organization of UnitedHealth Group.
10001+ employees
H1B Sponsorship
Optum has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (648)
2024 (559)
2023 (620)
2022 (851)
2021 (593)
2020 (438)
Funding
Current Stage
Late StageLeadership Team
Daniel Castillo
Chief Executive Officer, Optum Care Delivery
J
Jay Green
Chief Financial Officer
Recent News
2025-11-29
2025-11-19
2025-11-07
Company data provided by crunchbase