Wellness Equity Alliance · 20 hours ago
Site Director (Administrative) / Site Administrator – Crisis Walk-In Program
Indio,CA,US
Full-time
Onsite
Mid, Senior Level
3+ years expWellness Equity Alliance (WEA) is a national public health organization focused on addressing health-care disparities in underrepresented communities. The Site Director (Administrative) will provide non-clinical operational leadership for the Indio Crisis Walk-In program, ensuring smooth and efficient 24/7 operations while partnering closely with clinical leadership.
Health Care
Responsibilities
Serve as the on-site operational leader and primary point person for daily CWI operation
Partner with clinical leadership as an operations–clinical dyad to ensure alignment between operational execution and clinical service delivery
Ensure consistent site execution and readiness across all shifts, including evenings, weekends, and holidays
Facilitate daily operational huddles and coordination rhythms that support safe, efficient, and reliable care delivery
Maintain clear communication loops across operations, clinical staff, peers, and support services to identify issues early and drive resolution
Support implementation of operational workflows and site processes that enable high-quality patient flow and team effectiveness
Coordinate staffing logistics and operational coverage planning in partnership with clinical leadership to support 24/7/365 readiness
Track staffing coverage needs and proactively escalate staffing gaps, coverage risks, and operational concerns to appropriate leaders
Support onboarding logistics and operational readiness tasks for new hires (access, orientation scheduling, checklists, etc.)
Maintain staffing trackers and operational tools that support interview coordination and hiring execution
Support unit stability through scheduling coordination and operational readiness follow-through (without clinical scheduling authority)
Support operational compliance by ensuring site-level processes align with program requirements and internal policies
Partner with clinical leadership to support readiness reviews, audits, and operational improvement initiatives
Ensure operational systems and documentation are organized and accessible to support County and program requirements
Support incident routing protocols to ensure urgent issues are escalated to clinical leadership appropriately and tracked through closure
Ensure core operational documentation, workflows, and resources are organized, version-controlled, and accessible
Maintain shared drive structures and operational files that support compliance and launch readiness
Coordinate and track site readiness action items, including: facility access/keys and badging needs, space configuration considerations, furniture, supply staging, and operational setup items, walkthrough punch lists and resolution tracking
Partner with RUHS and facilities stakeholders on site logistics such as repairs, furniture placement, and readiness timelines
Support EHR operational readiness and administrative workflows (in collaboration with clinical leadership; non-clinical scope)
Serve as an operational liaison with RUHS and external partners for day-to-day coordination, logistics, and issue resolution
Support cross-functional meetings, agenda development, action item tracking, and follow-up communications
Help ensure continuity of operations by coordinating with internal and external stakeholders as processes evolve
Act quickly to resolve operational barriers (staffing logistics, supplies, facility issues, workflow gaps) and drive the site forward
Provide calm, structured leadership during high-pressure moments, ensuring operational stability and clear escalation to clinical leaders when needed
Support after-action follow-up and closure of action items resulting from incidents, operational issues, or site challenges
Qualification
Required
Bachelor's degree in healthcare administration, public administration, operations management, business, or a related field
3–5+ years of experience in healthcare operations, clinic administration, program management, or site leadership
2+ years of leadership experience, including team coordination and accountability
Proven ability to operate independently, manage complexity, and execute in a fast-changing environment
Strong communication, organization, prioritization, and follow-through skills
Comfort supporting 24/7 operations in a high-acuity setting (behavioral health or urgent care strongly preferred)
Experience supporting behavioral health, crisis services, urgent care, ED operations, or CSU environments
Preferred
Familiarity with county/public-sector healthcare partnerships, compliance requirements, and operational reporting
Experience working with EHRs and operational workflows supporting documentation and billing processes
Prior practice manager or clinic administrator experience (multi-disciplinary, high-volume setting strongly preferred)
Company
Wellness Equity Alliance
Our mission is to bring together accomplished clinicians who leverage existing healthcare, political, and financial resources, or create new ones.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Tyler B. Evans, MD, MS, MPH, AAHIVS, DTMH, FIDSA
Chief Executive Officer and Co-Founder
Abinash Achrekar
National Director of Development/ Cofounder
Company data provided by crunchbase