Home Alliance · 12 hours ago
Operations Manager - Cincinnati, Ohio
Cincinnati, OH
Full-time
Hybrid
Mid, Senior Level
3+ years expHome Alliance is a fast-growing transportation company based in Cincinnati seeking an experienced Operations Manager to lead daily logistics and dispatch activities. The role involves overseeing operational execution, managing remote dispatch teams, and maintaining broker relationships to drive efficiency and support company growth.
ConsumerHome ServicesInformation Technology
Responsibilities
Manage daily trucking operations including dispatch scheduling, route planning, and load coordination
Lead and support a team of 12 remote dispatchers with proper workload distribution, performance monitoring, and adherence to procedures
Maintain and expand relationships with brokers, carriers, and logistics partners to ensure steady freight flow and optimized revenue
Utilize industry contacts to secure profitable loads and strengthen the company’s market position
Monitor profitability, service levels, and delivery performance while identifying opportunities to reduce cost and increase operational margins
Track KPIs related to dispatcher productivity, asset utilization, on time performance, and customer service
Resolve operational issues related to delays, breakdowns, cancellations, or customer concerns in a timely manner
Improve operational workflows, documentation, and communication standards
Partner with finance and compliance for documentation accuracy, billing, claims, and regulatory requirements
Support recruitment, onboarding, and training of dispatch personnel
Assess and implement technology tools for dispatch, tracking, visibility, and broker relations
Prepare operational infrastructure for controlled scaling and future fleet expansion
Qualification
Required
Minimum 3 years of experience in transportation, trucking operations, logistics management, or dispatch leadership
Proven experience managing operations for a fleet of 200 or more trucks
Demonstrated ability to scale trucking or logistics operations, including team growth, process development, and capacity expansion
Strong network and relationships within the trucking and brokerage ecosystem
Strong negotiation, communication, and partner management skills
Ability to analyze performance data and drive continuous improvement
Familiarity with TMS platforms, ELD systems, and load boards
Preferred
Experience managing remote or distributed operational teams is preferred
Bachelor's degree in business, supply chain, or a related field is preferred but not mandatory
Benefits
Competitive compensation and performance incentives
Opportunity to lead a growing operations team
Collaborative work environment with room for advancement
Company
Home Alliance
The first technician driven platform for the future of the working home
11-50 employees
Funding
Current Stage
Early StageTotal Funding
$5MKey Investors
Lago Innovation Fund
2024-06-01Seed· $5M
Leadership Team
Sardor Umrdinov
Founder / CEO
Luba Inz
Interim COO
Recent News
Company data provided by crunchbase