Medegen Medical Products · 16 hours ago
0700 - Sales - CSRS - CUSTOMER SERVICE SUPERVISOR
20/20 Custom Molded Plastics, Ltd., 14620 Selwyn Drive, Holiday City, Ohio, United States of America
Full-time
Onsite
Entry, Mid Level
1+ years expMedegen Medical Products is seeking a Customer Service Supervisor to lead a team of customer service account specialists. This role focuses on ensuring high-quality support, efficient workflows, and a positive customer experience through hands-on coaching and operational oversight.
Health CareManufacturingMedical
Responsibilities
Supervise and lead a team of customer service account specialist
Provide real-time coaching, feedback and performance evaluations
Monitor daily operations to ensure professional interactions and timely, accurate order fulfillment
Handle escalated issues and resolve complex inquiries
Assist with scheduling, workload distribution and process improvements
Develop and maintain training materials and train new employees
Track team metrics such as response times, accuracy and customer satisfaction
Prepare and deliver regular reports to management on performance metrics, customer issues, and operational trends
Build strong working relationships, with internal departments, using excellent recall to provide accurate guidance and support throughout the organization
Model strong teamwork and foster a positive environment that prioritizes communication
Qualification
Required
Previous experience in customer service, preferably in a supervisory or management role
Strong communication, coaching and conflict resolution skills
Proven problem-solving skills and exceptional attention to detail
Demonstrated ability to manage multiple priorities and adapt quickly in a custom, fast changing environment
Proficiency with computers, including navigating Outlooks, Microsoft Office programs (Word, Excel, Teams, etc.) and the ability to quickly learn new software systems and tools
Experience with data entry software and CRM programs
Self-starter who works independently with minimal supervision
1-3 years in a corporate environment
Must be able to learn and understand AS400 system
Ability to remember facts, situational data, and history of events regarding assigned customer base
Team oriented mindset with a commitment to building positive relationships internally and externally
High School Diploma/GED, prefer associate degree in Business or Accounting
Must have good oral and written communication skills
Ensure consistent, dependable attendance and demonstrate a willingness to accommodate non-standard work hours as necessary
Capable of effectively managing job-related stress and fostering productive workplace interactions
Company
Medegen Medical Products
Medegen Medical Products is a Medical Products Manufacturer, based in Gallaway, TN and Clarksburg WV.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Denny Guest Jr
Vice President National Accounts, Strategic Partner Development
Recent News
Medical Product Outsourcing
2025-04-21
Company data provided by crunchbase