GM Financial · 20 hours ago
First Notice of Loss (FNOL) Supervisor - General Motors Insurance
United States
Full-time
Remote
Mid, Senior Level
$74K/yr - $147K/yr
5+ years expGM Financial is building an Insurtech business that aims to reinvent auto insurance. The FNOL Supervisor will lead a team of FNOL representatives, ensuring exceptional customer service and efficient call center operations while fostering a cooperative environment for innovation and growth.
Finance
Responsibilities
Inspire and lead team in a manner that effectively maximizes business results and employee satisfaction
Oversee and manage a team of FNOL representatives, providing guidance and support throughout the intake process
Develop, implement, and execute behavioral based coaching techniques to maximize individual and team productivity and performance
Coach, mentor, and teach FNOL representatives to support their continued growth and improvement
Consistently work to develop all FNOL representatives
Serve as an expert resource to representatives and colleagues regarding claims intake processes and procedures
Review and evaluate calls, ensuring accuracy and adherence to company policies and procedures
Foster a cooperative environment and empower individuals by supporting an open forum for innovation, change, growth, and sharing of knowledge and skills
Conduct performance evaluations and provide ongoing training and development opportunities for FNOL representatives
Monitor call center, identify trends or areas for improvement, and implement strategies to enhance call center operations and customer satisfaction
Maintain a strong working knowledge of insurance regulations, industry trends, and best practices to ensure compliance and optimal claims management
Use established monitoring systems to QA, monitor, and evaluate performance
Generate appropriate action plans to enhance and improve performance of under-performing representatives
Effectively use reward and recognition tools to drive business results and associate satisfaction
Identify and implement strategies that will enhance the customer experience and improve productivity and performance
Perform other duties as assigned
Conform with all company policies and procedures
Qualification
Required
High School Diploma or equivalent required
5+ years of auto and/or casualty claims handling experience required
3+ years of customer service experience required
Must obtain, hold, and maintain a current Property and Casualty (P&C) or Personal Lines License in at least (1) US State required
Knowledge and understanding of call center operation
Advanced understanding of personal lines auto claims
Knowledge surrounding common industry claims systems and vendor products. (ex. Guidewire, Copart, ARMs, ISO, etc.)
Must have a passion for providing outstanding Customer Service
Possess strong leadership skills, including the ability to influence others, develop team members, and manage change and conflict
Strong knowledge of insurance policies, coverage, and claims settlement procedures
Excellent oral and written communication skills, and proven interpersonal skills necessary to interact effectively with customers and employees at all levels within the organization
Demonstrated ability to link specific activities to desired results
Ability to thrive in a collaborative environment with an eagerness to share ideas and support others
Ability to use appropriate analysis, judgment and logic when solving problems and making decisions
Effective analytical and problem-solving skills, with the ability to assess liability and coverage accurately
Attention to detail and ability to handle multiple tasks in a fast-paced environment
Preferred
Bachelor's Degree in a related field preferred
3+ years of managing call centers preferred
Prior experience in coaching, training, and/or mentoring individuals preferred
Benefits
401K matching
Bonding leave for new parents (12 weeks, 100% paid)
Tuition assistance
Training
GM employee auto discount
Community service pay
Nine company holidays
Company
GM Financial
GM Financial is the captive finance company and a wholly-owned subsidiary of General Motors Company.
5001-10000 employees
H1B Sponsorship
GM Financial has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (101)
2024 (91)
2023 (86)
2022 (81)
2021 (55)
2020 (50)
Funding
Current Stage
Late StageTotal Funding
unknown2010-09-29Acquired
Leadership Team
Katie DeGraaf
Senior Vice President, OnStar Insurance, Product & Telematics
Ross Reichardt
Chief of Staff; General Motors Insurance
Recent News
2025-11-12
2025-11-04
2025-10-10
Company data provided by crunchbase