Mercedes-Benz in the UK · 17 hours ago
Client Services Mexico Representative
United States of America-Texas-Fort WorthWork Locations
Full-time
Onsite
Entry, Mid Level
2+ years expMercedes-Benz Financial Services, a part of the global company Mercedes-Benz Mobility AG, is dedicated to providing automotive financial and insurance products. The Client Services Mexico Representative will deliver superior service to Mexico customers and dealers, acting as a dedicated account manager and ensuring compliance while handling inquiries and requests related to the Mexico portfolio.
AutomotiveManufacturingSales Automation
Responsibilities
Prepare legal documents for account modifications (extensions/deferrals, due date changes, principal payment/term reductions, etc.). Upon return of executed documents, audit for completeness and then take necessary actions to execute the modification in ALFA or send to appropriate department/team.(15%)
Respond timely to inquiries received via mail, email, cases, and phone. Provide account information and perform account updates as requested, including: payoffs, principal payment/term reductions, Autopay set up/cancellation, amortizations, title copies, contract copies, garage/billing address updates, and payment research. (45%)
Complete requests where possible in relation to account questions, title release, and document/payoff provision. Ensure completion of issues that are delegated to other areas within the organization. Build relationships with internal partners to minimize risk of non-compliance with partner policies, including Mexico colleagues. (25%)
Coordinate timely account dispositions and title release with the Account Reconciliation Team (ART) department. Research payment issues raised by customers and ensure timely resolution. (15%)
Qualification
Required
Applicants must be legally authorized to work in the U.S. at the time of application
This position requires a minimum of 2 years of overall work experience
High School Diploma/(GED) is required
Analytical skills: Ability to collect data and establish facts and identify trends and variances
Language skills: Spanish
PC skills: Microsoft Office
Problem Solving skills
Strong communication skills
Spanish bilingual skills required
Ability to work and thrive in an environment of constant change and ambiguity
Ability to efficiently and accurately process a large volume of requests
Preferred
Accounting: 1 year
Business-General: 2 years
Collections: 1 year
Customer Service: 2 years
Bachelor's Degree is preferred
Recommended majors include: Accounting, Business Administration, Finance
Customer Service/Collections/Remarketing Representative
Benefits
Competitive salary plus an annual bonus based on company performance and/or personal yearly performance
Fifteen (15) additional corporate holidays
Mercedes-Benz Employee Lease Program
Outstanding medical, dental, and vision insurance
Employer-paid short and long term disability
On-site exercise facilities
Generous paid Family Leave Programs - Six Weeks for New Parents
Adoption Expense Reimbursement Programs - up to $6k per child
Tuition Assistance Scholar Program - receive up to $8k in vouchers to complete business-related coursework
$6k for undergraduate
$8k for graduate
401(K) with match
Generous vacation and personal time
Mercedes-Benz car program
Flexible work arrangements
Company
Mercedes-Benz in the UK
Mercedes-Benz, a Mercedes-Benz Group AG company, is one of the most well known and established premium brands in the world.
1001-5000 employees
Funding
Current Stage
Late StageRecent News
2026-01-07
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