NIH Federal Credit Union · 12 hours ago
Director, Consumer Lending
Rockville,MD,US
Full-time
Hybrid
Senior Level, Lead/Staff
$111K/yr - $139K/yr
10+ years expNIH Federal Credit Union is seeking a Director of Consumer Lending to manage their consumer lending operations. This leadership role focuses on overseeing the lending lifecycle, ensuring efficiency, compliance, and member satisfaction.
BankingCredit CardsFinanceFinancial Services
Responsibilities
Lead and manage the day-to-day operations of the Consumer Lending Department, ensuring seamless loan origination, decisioning, processing, funding, and servicing
Design and implement workflows that maximize productivity, loan quality, and member experience
Improve automation and efficiency in the consumer loan origination process, including maximizing the capabilities of the Loan Origination System and increasing auto-decisioning rates
Monitor lead conversion rates and cross-sell performance of loans and ancillary products
Set and track team and individual performance goals using data dashboards and key performance indicators (KPIs)
Serve as a subject matter expert and escalation point for complex loan scenarios, encouraging solution-oriented thinking
Serve as a project lead on initiatives related to new consumer loan products, services, and system enhancements
Ensure compliance with all applicable regulations and internal policies; maintain up-to-date guidelines, policies, and procedures
Coach and develop staff through mentoring, delegation, performance management, and training to foster a knowledgeable, service-driven team
Manage personnel functions, including performance reviews, improvement plans, coaching, and cross-training
Promote a culture of exceptional service by resolving escalated loan issues and driving continuous process improvement
Maintain, recommend, and implement policies and procedures that meet regulatory and business requirements
Respond to audit and regulatory exam findings by implementing corrective actions and process improvements
Oversee student lending programs, rates and vendor relationship with CU Student Choice
Qualification
Required
10+ years of progressive experience in consumer lending within a financial institution
Minimum 5 years of direct management experience in consumer lending operations and underwriting
Deep understanding of lending regulations, compliance requirements, and risk management best practices
Advanced technical skills and experience with the administration of consumer lending Loan Origination Systems
Strong leadership, analytical, problem-solving and communication skills
Proficiency in Microsoft Excel for reporting, data analysis, and visual presentation of metrics
Ensure that work results and processes comply with relevant laws and with established NIHFCU policies, procedures, and practices, including, but not limited to, the Bank Secrecy Act (BSA). Attend all required training or complete and pass all online required training courses as applicable
Benefits
Benefit Package for all Full time employees includes health, dental, vision, Life insurance benefits
401(K) and profit sharing
Tuition Reimbursement
Career Advancement and development
Credit Union Membership with discounted services and products
Company
NIH Federal Credit Union
Nih Federal Credit Union provides loans, credit cards and mortgages as well as online services.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Juli Anne Callis
President and Chief Executive Officer
Christiana Anderson
Chief Human Resources Officer
Recent News
2023-07-07
Company data provided by crunchbase