MiniLuxe · 19 hours ago
Client Services Lead
Boston, MA
Full-time
Onsite
Entry, Mid Level
2+ years expMiniLuxe is a leading ethical and clean nail-care brand on a mission to transform the beauty industry. The Client Experience Lead is responsible for enhancing the client experience and supporting the nail designer team to deliver a premium brand experience.
Business DevelopmentConsumerManagement Consulting
Responsibilities
Client Journey
Cultivate loyal clientele base
Brand advocate
Engage clients on Service & Retail offering and rebooking
Ensure studio ambiance and cleanliness to brand standard
Engages with first time clients and educates on Brand story
Responsible for client management
Is knowledgeable of all service and product offerings and can effectively communicate with clients
Shows Professionalism and Courtesy when greeting clients
Manages clean lab and studio supply organization
Follows our 3-step sanitization process for tools to provide services
Organize all supplies and tools needed and deliver to Nail Designer and Editors
Proactively maintains studio cleanliness to MiniLuxe brand standards
Supports nail designers with cleaning process and station turnover between services
Observes all areas of service floor to ensure appropriate timing and client flow
Contacts clients according to late policy
Accurately book and/or change appointments
Can become a product expert to drive retail sales to make daily goals
Educates clients about polish offerings, service upgrades, loyalty program membership and retail
Effectively optimizes bookings for maximum client intake
Invites clients to re-book,or book reoccurring appointments
Proactively optimizes the booking system and seamlessly adjust to accommodate real-time changes
Is business savvy to recommend service upgrades and communicate about retail products
Qualification
Required
2-3 years in a Client Servicing role
A genuinely warm & welcoming demeanor
Eager to learn and develop skills
Possesses a passion for beauty and hospitality
Delivers an amazing client experience in a premium brand environment
Operational excellence through accurate and effective appointment booking
Ability to multi-task
Use of computer equipment
Ability to lift 25 lbs
Ability to stand for long periods of time (i.e. 8 hour shift, while not on break)
Ability to stand and walk
Must be able to bend/kneel
Must be able to handle light cleaning supplies and chemicals
Benefits
Medical/dental/vision/LTD/STD and life insurance benefits
PTO
401k
Free Services & Retail Discounts
And much more
Company
MiniLuxe
Miniluxe operates as a nail and beauty lounge that offers manicures, pedicures, warm oil treatment, waxing, and hands and feet therapies.
501-1000 employees
Funding
Current Stage
Public CompanyTotal Funding
$54.78MKey Investors
Cue BallFlow CapitalPaintbox
2025-09-05Post Ipo Equity· $0.03M
2025-03-11Post Ipo Debt· $1.68M
2024-11-27Post Ipo Equity· $5M
Leadership Team
John Hamel
Co-Founder and Board of Directors
Recent News
MiniLuxe Holding Corp.
2025-11-20
MiniLuxe Holding Corp.
2025-11-19
2025-10-29
Company data provided by crunchbase