Shaw’s and Star Market · 4 hours ago
Customer Service Manager
Middlesex County, MA
Full-time
Onsite
Mid LevelShaw’s and Star Market is preparing to open a new store in Marlborough, MA in Spring 2026, and they are looking for a Customer Service Manager to lead their front-end team. The role involves overseeing daily operations, coaching team members, and ensuring exceptional customer experiences at the checkout areas.
Consumer GoodsFood and BeverageRetail
Responsibilities
Oversee the daily operations of the customer service and checkout areas
Support and coach team members
Handle escalated customer concerns with professionalism and care
Overseeing shift schedules
Maintaining a clean and welcoming environment
Ensuring smooth, efficient service at all times
Jumping in to assist during a rush
Mentoring staff on best practices
Qualification
Required
Experience in retail leadership
Strong communication skills
Passion for creating positive customer experiences
Benefits
Competitive wages paid weekly
Flexible scheduling
Opportunities for career advancement
Health and financial well-being benefits for eligible associates (Medical, Dental, 401k and more!)
Associate discounts
Time off (vacation, holidays, sick pay)
Company
Shaw’s and Star Market
Shaw’s and Star Market boast a rich history rooted in the small towns and historical cities of New England.
Founded in 1860
10001+ employees
H1B Sponsorship
Shaw’s and Star Market has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2022 (1)
2021 (2)
Funding
Current Stage
Late StageRecent News
vermontbiz.com
2025-09-25
2025-04-23
Company data provided by crunchbase