Liberty University Online Programs · 4 hours ago
Customer Service Specialist - JFL
Lynchburg, VA
Full-time
Onsite
Entry Level
2+ years expLiberty University is seeking a Customer Service Specialist to assist library customers with research, technology, and circulation inquiries. The role involves providing frontline staffing at the Customer Service Center and facilitating group study room reservations, while also supporting library events and maintaining orderliness in the library.
EducationHigher EducationKnowledge ManagementUniversities
Responsibilities
Provides basic technology, directional, and research assistance and offers accurate referrals for more advanced customer needs
Ensures students can use library spaces as intended through reserving group study rooms, monitoring spaces, and following instructions to open/close the building
Follows department procedures for circulating materials, retrieving materials from the robotic system, and maintaining the orderliness of the physical item collections
Models a strong sense of professionalism for student employees in all department training initiatives and oversees their performance when staffing the Customer Service Center
Aids in a wide variety of department projects and events which require data collection, marketing department services, or other service accommodations to customer populations
Demonstrates the ability to work in and with diverse populations
Remains abreast of existing and emerging technologies, processes, products, services and leading industry performance benchmarks
Works effectively as a team member, embracing and fostering LU’s mission
Qualification
Required
Must have at least two years' experience working in libraries or related customer service organizations
Strong customer service experience and well-developed communication skills are required
Must have knowledge of database and computer searching techniques
Ability to de-escalate conflict using good customer service techniques
Effective communication both verbally and in writing
Ability to intuitively reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature
Proficiency in Microsoft Office suite
Regularly required to lift 50+ pounds
Proof of a valid driver's license, an acceptable DMV record, LU Driving Approval, and liability insurance is required when driving in the performance of the employee's position
Company
Liberty University Online Programs
Liberty University provides a world-class education with a solid Christian foundation, equipping men and women with the values, knowledge, and skills essential for success in every aspect of life.
201-500 employees
H1B Sponsorship
Liberty University Online Programs has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (4)
2022 (8)
2021 (5)
2020 (5)
Funding
Current Stage
Growth StageTotal Funding
$0.07MKey Investors
Virginia Innovation Partnership Corporation
2023-08-18Grant· $0.07M
Leadership Team
HAROLD K. "HARRY" MCGINNIS
DPA and Ph.D. PROGRAM DIRECTOR OF PUBLIC ADMINISTRATION
Recent News
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2025-09-03
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