Flexspring · 1 day ago
Application Support Engineer
United States
Full-time
Remote
Mid Level
3+ years expFlexspring is a trusted expert in HR data integration, partnering with HR teams to deliver custom integrations. As an Application Support Engineer, you will troubleshoot integration issues, deliver resolutions, and ensure a high-quality customer experience while collaborating with clients and internal teams.
Data IntegrationInformation TechnologyPaaS
Responsibilities
Troubleshoot production issues in customer integrations, identify root causes, and implement effective solutions while meeting defined support SLAs
Communicate clearly and professionally with both internal teams and external clients throughout the lifecycle of a support case
Document investigation steps, findings, and resolutions in the case management system (Salesforce Service Cloud) and provide regular status updates to clients
Drive support cases to resolution by collaborating with Support, Development, Technical Consultants, third-party partners, and clients
Participate in quality assurance activities, including production update testing, pre-release testing, and other collaborative QA efforts
Identify process gaps and provide feedback and improvement suggestions to the manager and broader team
Participate in the on-call support rotation as required
Qualification
Required
3+ years of proven experience with OOP - Java, C#, Python etc
University degree in Computer Science, Mathematics, Physics, Statistics, Data Analysis, or a related field, or an equivalent combination of education and relevant experience
Demonstrated commitment to high-quality customer service, with a track record of going above and beyond in client engagements
Solid critical thinking and problem-solving abilities, with the capacity to address both technical and business challenges
Excellent attention to detail and the ability to troubleshoot issues efficiently and effectively
Self-motivated, self-aware, coachable, and collaborative, with a strong ability to work as part of a team
Preferred
Experience working with or supporting Salesforce Service Cloud
Knowledge of Javascript, Groovy, REST API, SOAP Web Service, Graph QL, Insomnia, Postman, etc
Experience with, or functional understanding of ETL (Extract, Transform, Load) processes
Exposure to HR and/or finance data integrations
Experience with HR and ATS platforms such as Oracle HCM, Taleo, Workday, ADP, Greenhouse, and BambooHR
Additional language skills such as French, Spanish, Arabic, or other languages
Benefits
Remote work with flexible hours.
4 weeks of paid vacation annually.
Comprehensive health benefits package for you and your family.
Home office setup support.
Team events and opportunities to connect with colleagues.
Opportunity to work with cutting edge technologies.
Company
Flexspring
Flexspring is an integration platform that specializes in HR data integration.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Yan Courtois
CEO
Company data provided by crunchbase