Closinglock · 11 hours ago
Digital Customer Success Manager
Austin, TX
Full-time
Onsite
Entry, Mid Level
2+ years expClosinglock is modernizing the real estate world’s way of transferring information and funds to eliminate wire fraud. They are seeking a proactive Digital Customer Success Manager to support and grow a large book of customers through one-to-many engagement, ensuring customer satisfaction and retention.
FinTechFraud DetectionInformation TechnologyPropTechReal EstateSoftware
Responsibilities
Own the end-to-end lifecycle for a large book of business, using our digital success platform to deliver value at scale
Lead Implementation and Onboarding for new customers in your segment—ensuring smooth setup and early success
Proactively manage renewals and contribute to net revenue retention by identifying potential areas for customer growth and expansion
Help design and execute automated campaigns, tech-touch playbooks, and educational content (webinars, videos, articles) to guide customers and drive product adoption
Master our customer health analytics to identify and act on risks and opportunities, triggering targeted outreach to ensure long-term success
Collaborate with our Product, Marketing, and Support teams, translating customer data and feedback into actionable insights that improve the overall customer experience
While escalating complex technical issues, you will be the primary resource for your customers' success and strategic needs
Qualification
Required
2+ years of experience in a Customer Success, Account Management, Retention or Implementation role, ideally in SaaS or tech
Proven experience managing a portfolio of customers through tech-touch or one-to-many programs
You thrive in a fast-paced environment and have a knack for managing multiple priorities and building efficient workflows
You're not just comfortable with, but excited by technology. Hands-on experience with CS or CRM platforms (like HubSpot, Gainsight, Catalyst, Zendesk) is essential
Experience in a role with direct responsibility for renewals, upselling, or other commercial targets is highly desirable. You understand the commercial side of customer relationships
Especially when engaging customers remotely, you have the ability to turn data into compelling stories and actionable plans
You have a passion for helping people succeed
Benefits
Competitive salary
Equity compensation
Medical, dental, vision, and life insurance
Unlimited PTO
401(k) match
Maternity/paternity leave
Fully-subsidized downtown parking
Weekly lunch stipend
Full access to onsite gym and locker rooms
Monthly team get-togethers (Lunches, social events, sports outings, etc)
Company
Closinglock
Closinglock is the secure platform that protects real estate closings.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$50MKey Investors
Sageview CapitalHeadlineLiveOak Ventures
2025-01-30Series B· $34M
2024-01-26Series A· $12M
2022-08-16Seed· $4M
Leadership Team
Andy White
Founder and CEO
Abigail White
Cofounder
Recent News
2025-11-25
2025-10-31
2025-10-27
Company data provided by crunchbase