Hagerty · 6 hours ago
Operational Data Reporting Analyst
United States
Full-time
Remote
Mid Level
3+ years expHagerty is an automotive enthusiast brand and the world’s largest membership organization. They are seeking an Operational Data Reporting Analyst to monitor, analyze, and improve call center operational data accessibility, accuracy, and usability, while providing actionable insights to enhance customer service and operational efficiency.
Auto InsuranceInsuranceInsurTech
Responsibilities
You apply appropriate scientific and quantitative methods to data to draw conclusions and make 'insight to action' recommendations to answer the business objective and drive the appropriate change
You communicate findings effectively to less technical audiences incorporating visualization techniques
You design and develop measures, metrics for business intelligence, and other analytic projects
You actively contribute to the planning and execution of data roadmaps by identifying data gaps and defining the sources, transformations, business rules, and other requirements in collaboration with engineering, analytics, and business teams
You plan, design, develop, and deploy self-service business intelligence solutions that provide transparency and increased decision-making capacity to the business
You design data and analytic solutions to solve ambiguous and hypothetical business problems
You take reasonable measures to ensure accuracy, appropriateness, and completeness of data and method of analysis for the task, pursue problem identification and recommend solutions
In your role as an established individual contributor, you work to achieve day-to-day objectives that contribute to specific operational targets
You are the owner of the items on your to-do list
You communicate with colleagues typically within your own job area and may communicate externally as necessary
You may work to gain cooperation by sharing information about policies and procedures to other teams
The problems or issues that you face in your job are identifiable and typically solved using precedent or conducting analyses and using your discretion
You may help your team improve work practices by recommending adjustments to existing systems and processes
You work independently with general supervision on larger, moderately complex projects/assignments
You may take the lead on defined components of projects or processes within area of responsibility, as well as provide guidance to more junior team members
Qualification
Required
Bachelor's or higher degree. Equivalent relevant experience may be considered in lieu of a degree
3+ Years of experience with business intelligence and data analysis for call center operations
Practical industry experience using statistical methods to derive insights from data
Practical industry experience with deploying a broad range of self-service BI solutions for business users using modern BI tools such as Excel, Tableau, Power BI, etc
Familiarity with data sources including, but not limited to Five9, Calabrio, Qualtrics Discover and Salesforce
Strong decision-making and critical-thinking skills
Experience with data cleaning, transformation, and visualization
Effectively present analyses and recommendations to non-technical and technical audiences
Preferred
Familiarity with SQL or other query languages is a plus
Familiarity with public company requirements, including Sarbanes Oxley and key regulations, if applicable
Company
Hagerty
We're Hagerty, and we help enthusiast drivers insure, buy/sell and enjoy their rides. #NeverStopDriving
1001-5000 employees
H1B Sponsorship
Hagerty has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2023 (3)
2022 (2)
2021 (1)
2020 (2)
Funding
Current Stage
Public CompanyTotal Funding
$195.6M2025-08-07Post Ipo Secondary· $90.6M
2023-06-23Post Ipo Equity· $80M
2023-06-23Post Ipo Debt· $25M
Leadership Team
Arjun Chowdri
Senior Vice President, Membership & Retention
Gary Chard
Senior Vice President, Operations - Marketplace
Recent News
Broad Arrow Auctions
2025-07-22
Company data provided by crunchbase