Impact Advertising · 3 hours ago
Customer Experience Manager
Eau Claire, WI
Full-time
Onsite
Mid Level
$50K/yr - $55K/yrImpact Advertising is a branded-merchandise supplier in a $27B industry, dedicated to delivering outstanding customer experiences. The Customer Experience Manager will manage the customer journey from project kickoff through delivery, ensuring seamless communication between sales, vendors, and customers.
Marketing & Advertising
Hiring Manager
Andy Neborak
Responsibilities
Manage the customer journey from start to finish
Communicate with vendors to ensure flawless execution
Track order statuses, shipping, and timelines - and keep customers informed
Review and process purchase orders
Manage workflow across multiple projects
Be the go-to contact for questions and issues
Work with ownership and sales to solve challenges
Create positive, trust-building customer interactions
Order office supplies
Answer phones professionally
Coordinate incoming and outgoing packages
Other duties as assigned
Qualification
Required
Degree in business, communications, or related field — or relevant experience
Proficiency with Microsoft Office; excited to learn new tools
Strong time‑management and organizational skills
Quick learner with online systems
Benefits
Simple IRA: 3% company match of total compensation
Employee‑funded voluntary benefits (STD, term life, critical illness, accident, etc.)
Unlimited PTO + 9 paid holidays
On‑site role with flexibility
Company
Impact Advertising
Impact Advertising is a promotional products company based out of Eau Claire, WI and was established in 1982.
Founded in 1982
2-10 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase