Cytrellis Biosystems, Inc. · 1 day ago
Customer Service & Sales Administrator
Woburn,MA,US
Full-time
Onsite
Mid Level
4+ years expCytrellis Biosystems, Inc. is looking for a Customer Service & Sales Administrator to join their customer service and commercial support team. The role involves providing high-quality customer service and sales administration support, managing customer interactions, and coordinating with various teams to ensure efficient order execution and compliance with company standards.
BiotechnologyHealth CareMedical
Responsibilities
Serve as a point of contact for inbound and outbound customer communications via phone and email
Resolve customer inquiries, issues, and complaints in a timely and professional manner, escalating appropriately
Maintain accurate documentation of customer interactions, transactions, and complaints in CRM and ERP systems
Coordinate with Technical Support, Clinical, Quality, and Field Sales teams to ensure timely resolution of customer needs
Participate in on-call coverage as required
Process and manage sales orders, order changes, returns, credits, and RMAs with a high level of accuracy
Support Sales with order administration, quotations, service-related documentation, and customer follow-up
Coordinate shipping, installations, repairs, loaners, and related logistics with Operations
Support service agreements and service-related order administration as directed
Process credit card payments and ensure compliance with internal financial controls
Maintain accurate customer, order, and service records across ERP and CRM platforms (e.g., NetSuite, Salesforce, HubSpot)
Manage shared inboxes and ensure timely response to customer and internal requests
Assist with reporting, data tracking, and operational analysis using Excel and system tools
Identify process gaps and provide feedback to leadership to improve efficiency and customer experience
Follow standardized workflows and contribute to continuous improvement initiatives
Comply with all elements of the Quality Management System
Support complaint intake and documentation in accordance with medical device regulatory requirements
Partner with Quality and Regulatory teams as needed for investigations or follow-up activities
Qualification
Required
4+ years of experience in customer service, sales administration, order management, or related operational roles, preferably within medical devices, life sciences, manufacturing, or other regulated environments
Demonstrated experience managing high-volume customer interactions and complex order workflows
Strong working knowledge of ERP and CRM systems (e.g., Oracle, SAP, NetSuite, Salesforce, HubSpot)
Experience handling RMAs, service agreements, order fulfillment, and field team coordination
Strong Microsoft Office skills, particularly Excel (sorting, lookups, pivot tables)
Excellent written and verbal communication skills with the ability to interact effectively across functions
Highly organized, detail-oriented, and comfortable working independently in a fast-paced, evolving environment
Company
Cytrellis Biosystems, Inc.
Cytrellis is a medical technology company dedicated to the development and commercialization of first-in-class aesthetic devices which emphasize safety, efficacy, and improved quality of life for our patients.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$86.09MKey Investors
D1 Capital PartnersMerz Venture InitiativeARCH Venture Partners
2021-01-04Series C· $50M
2018-06-05Series B· $28.5M
2015-02-20Series A· $7.14M
Leadership Team
Jason Richey
President & Chief Executive Officer
Shivkumar (Shiv) Sabesan
Chief Technology Officer
Recent News
Cytrellis Biosystems
2025-06-02
2025-06-02
Google Patent
2025-05-04
Company data provided by crunchbase