Ascentria Care Alliance · 21 hours ago
Resettlement & Integration Coordinator
Concord, NH
Full-time
Onsite
Entry, Mid Level
2+ years expAscentria Care Alliance is dedicated to empowering resettled refugees towards independence. The Resettlement & Integration Coordinator oversees the case management team, ensuring quality services and building community partnerships to support refugee integration.
ConsultingHealth Care
Responsibilities
Responsible for providing effective leadership to case management staff, volunteers and interns, and delivering quality services to the individuals served
Interview, hire, orient, supervise and evaluate case management staff
Perform a variety of complicated tasks that require decision-making, judgment and confidentiality
Maintain current knowledge of local, state, national and federal regulations that govern refugee service areas
Prepare local community partners, service providers, and key stakeholders, etc. for the resettlement of refugee populations
Serve as primary contact for local landlords: assist with securing housing for incoming clients and addressing landlord and/or client concerns as they arise
Attend and participate in service provider/community partner meetings
Follow assurance procedures regarding cases allocated by National Agency to the program
Ensure provision of all mandatory and core client services within required time period: track completion of services, follow up with case management team as needed
Support and collaborate with employment team as needed to help refugees obtain employment
Provide back up for Case Management team as needed including, but not limited to direct casework such as apartment set-ups, providing transportation and interpretation, helping clients access benefits, program and services, and picking up clients at the airport, etc
Provide exceptional customer service both verbally and face-to-face
Serve as primary point of contact for relevant funding agencies and report to state funders on individual client progress as well as overall program outcomes as needed
Maintains and ensures quality of casefiles associated with clients and services on an ongoing basis as well as monthly casefile reviews
Assist Program Manager in submitting and maintaining documentation in accordance with contractual standards and in a timely manner
Review and approve Case Management staff expenditures for accuracy and compliance with contract regulations and Ascentria policies
Manage SNA checking and petty cash accounts, procurement cards, and staff expenses
Qualification
Required
Minimum of two (2) year of related experience required
Valid Driver's License, positive driving record and proof of automobile insurance is required to transport clients
Computer skills required: Word, Excel, databases
Restricted funding sources and rapidly changing political and regulatory requirements demand a creative approach to the delivery of services; innovation and creativity required
Must be comfortable speaking with groups, working on collaborative teams and advocating for systems change as needed
Preferred
Associate's or Bachelor's Degree preferred
Ability to speak a language our clients speak is preferred (Swahili, Kinyarwanda and other)
Lived experience akin to served population preferred
Benefits
High quality/affordable health, dental, and vision insurance to support your overall wellness
Flexible Spending Account to help manage eligible expenses
A 403(b) retirement plan with employer match
A full-service Employee Assistance Program with many free and accessible services and supports
Generous tuition reimbursement to invest in your professional growth and development
Paid time off which increases as your tenure grows and holidays for work-life balance
A workplace culture that values diversity, equity, and inclusion, where all voices are heard and respected
Company
Ascentria Care Alliance
Ascentria Care Alliance empowers people of all backgrounds to rise together and reach beyond life’s challenges.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Angela Bovill
President & CEO
Carla DeSantis
Executive Assistant to the Chief Senior Care Officer - Ascentria Care Alliance
Recent News
2026-01-22
2025-10-15
2025-09-20
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