Docusign · 1 day ago
IT Support Engineer
San Francisco, CA
Contract
Hybrid
Entry, Mid Level
$40.14/hr - $58.13/hr
2+ years expDocusign is a leading company in e-signature and contract lifecycle management, serving over 1.5 million customers worldwide. They are seeking an IT Support Engineer to provide technical support to employees, particularly VIPs and Senior Executives, while also focusing on automating IT services and improving workplace technology.
Business Process Automation (BPA)Cloud ManagementComputerE-SignatureInformation TechnologySaaSSoftware
No H1B
Responsibilities
Provide technical support to end users, with a focus on VIPs and Senior Executives, resolving hardware, software, and network issues in a timely manner, and managing associated ticket queues
Support Executive meetings in our Executive Briefing Center, utilizing your expertise in AV support
Collaborate with cross-functional teams to identify and execute opportunities for automation and process improvement in IT services and workplace technology
Onboard new employees, including setup of systems and delivering training on workplace technology
Create documentation and training materials to support end users and internal IT teams, contributing to policies and procedures across the company, especially regarding workplace technology and office/real estate changes
Stay current with industry trends and best practices in IT automation, support, and workplace technology, recommending innovative solutions to enhance efficiency and productivity
Act as a lead in partnership with our Workplace Technology Team
Liaise between the IT and Network teams to support office upgrades, switch changes, and office buildouts, and office decommissioning activities
Qualification
Required
Bachelor's degree in Computer Science, Information Technology, or related field
2+ years of experience in hands-on technical roles in the field
Administration experience with Windows and Mac client systems
Experience delivering world class Executive support to Senior leadership
Strong analytical skills for reporting and root-cause analysis
Experience with AV support and troubleshooting
Experience leading office relocations, commissioning and decommissioning of locations and work spaces
Preferred
Highly organized and excellent oral and written communication skills
Strong troubleshooting and problem-solving skills, resiliency in the face of continual change, and ability to handle high demands
Must be able to work a flexible schedule, including overtime and after-hours work
Excellent problem-solving skills and willingness and ability to rapidly learn new technologies and toolsets
Good operational understanding of Azure AD, Okta, ServiceNow, JIRA and Confluence
Strong team player but also able to work independently with minimal supervision
Ability to multi-task and scale quickly in a fast-paced environment
Vendor management experience interacting with and managing relationships with IT hardware and software vendors
Innovative skills and self-confidence needed
Interest in the way organizational processes work
Availability to travel on a periodic basis
ITIL certifications
Benefits
Paid Time Off: earned time off, as well as paid company holidays based on region
Paid Parental Leave: take up to six months off with your child after birth, adoption or foster care placement
Full Health Benefits Plans: options for 100% employer paid and minimum employee contribution health plans from day one of employment
Retirement Plans: select retirement and pension programs with potential for employer contributions
Learning and Development: options for coaching, online courses and education reimbursements
Compassionate Care Leave: paid time off following the loss of a loved one and other life-changing events
Company
Docusign
DocuSign helps small- and medium-sized businesses collect information, automate data workflows, and sign on various devices.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$1.29BKey Investors
Bank of AmericaFounders Circle CapitalGreenspring Associates
2025-05-27Post Ipo Debt· $750M
2018-04-27IPO
2016-10-12Secondary Market
Leadership Team
Allan Thygesen
Chief Executive Officer
Sagnik Nandy
Chief Technology Officer
Recent News
2026-01-22
Company data provided by crunchbase