MuleSoft · 14 hours ago
Customer Success Manager (Mulesoft Public Sector)
Atlanta, GA
Full-time
Hybrid
Senior Level, Lead/Staff
$123K/yr - $186K/yr
8+ years expMuleSoft, a Salesforce Company, is dedicated to helping organizations innovate faster by connecting applications, data, and devices. The Customer Success Manager will serve as a key partner for MuleSoft's Signature customers, ensuring they receive the highest level of service and support throughout their journey with the platform.
AppsCloud InfrastructureData IntegrationDeveloper APIsEnterprise SoftwareRobotic Process Automation (RPA)
Responsibilities
Serve as the single point of customer accountability responsible for the orchestration of all Signature deliverables, experience, renewal, and expansion
Cultivate and maintain stakeholder relationships with the customer’s IT and business executive leadership, sponsors, and decision-makers within customer organizations that have purchased Signature
Help your customers achieve their business goals and outcomes on the MuleSoft platform by:
Coordinating the completion of the Signature Success catalog of services as required for your customer
Providing timely, proactive MuleSoft feature guidance based on the areas of interest for your customer
Acting as an advisor to your customers for the adoption of new features of MuleSoft’s annual release schedules and identifying potential challenges and risks to your customer's implementation
Communicate the value of Signature Success. Be accountable for ensuring all collaborators understand this value so customers can renew Signature Success
Act as an advocate for customers during the triage and resolution of high-severity cases to assist with the timely resolution of these issues
The CSM may be required for occasional travel to customer sites and may need to be available for some after-hour or weekend coverage, depending on the customer’s need
Qualification
Required
Minimum of 8 years of work experience in one or more of the following: Technical Customer Success, MuleSoft or iPaaS platform use, project leadership, technology solutions development, technical solutions, and/or solutions architecture
Experience with MuleSoft and/or a relevant competing platform
4+ years' experience in management consulting services
Excellent communication and presentation skills, with demonstrated ability to communicate and influence effectively at all levels of the organization, including executive and C-level
Skills for analyzing technical concepts, translating them into business terms, and mapping business requirements into technical features
Ability to explain complex technical concepts in business-friendly terms to customers, then explain customer needs to internal partners
Knowledge of software development process and design methodologies
Experience leading efforts of cross-functional teams to facilitate the resolution or disposition of customer needs or projects
Benefits
Health benefits
Financial benefits and perks
Time off and leave policies
Parental benefits
Perks and discounts
Medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program.
Company
MuleSoft
MuleSoft provides an integration and API platform that makes it easy to connect data from any system to create connected experiences.
5001-10000 employees
Funding
Current Stage
Public CompanyTotal Funding
$259MKey Investors
Salesforce VenturesMeritech Capital PartnersNew Enterprise Associates
2018-03-20Acquired
2017-03-18IPO
2016-03-20Secondary Market
Leadership Team
Ishmeet Singh
Chief Success Officer MuleSoft, a Salesforce Company (Global Head of Customer Success)
Rupesh Ramachandran
Head of Solution Engineering - Americas Hi-Tech, Media, Comms
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