Suffolk Credit Union · 9 hours ago
Mortgage Lending Manager
Medford,NY,US
Full-time
Onsite
Mid, Senior Level
$80K/yr - $90K/yr
5+ years expSuffolk Credit Union is dedicated to empowering its members and enhancing community financial wellness. The Mortgage Lending Manager will oversee daily operations of residential mortgage lending, ensuring compliance and operational performance while supporting strategic initiatives under the VP's leadership.
BankingFinancial Services
Responsibilities
Oversees mortgage staff including hiring, training, coaching, scheduling, and performance management
Manages mortgage origination workflows to ensure efficiency, pipeline control, and regulatory compliance
Provides daily operational support to back-office staff, resolving escalations and promoting a high-performance service culture
Monitors mortgage production, performance, and regulatory adherence to ensure goals are met
Resolves escalated member issues and provides direct member service as needed
Manages Encompass (Ellie Mae) LOS configuration, program coding, scripts, integrations, and regulatory compliance for supporting systems
Oversees third-party origination (TPO) loan submissions and identifies program or documentation deficiencies
Ensures loan documentation accuracy and compliance with HMDA and internal reporting requirements
Serves as liaison with vendors including correspondent lenders, closing attorneys, title companies, and servicing partners
Reviews and approves loan denials, exception requests, rate extensions, and delegated certificates
Oversees mortgage funding, closings, loan modifications, audits, and post-closing quality control
Prepares production reporting, tracks pipeline activity, supports cross-functional operations, and drives continuous process improvement aligned with the credit union's mission
Achieves a minimum of "Satisfactory" rating on internal audits and examinations
Qualification
Required
Bachelor's degree required
Three (3) to five (5) years of direct experience can be substituted for education requirements
Five (5) years of experience required in a Mortgage related field with two (2) to three (3) years supervisory experience
Knowledge of FNMA, FHLMC and FHLB underwriting guidelines
Knowledge of credit and risk analysis
Knowledge of credit union products, services, policies, regulations, and procedures
Working knowledge of loan application processes
Demonstrated skill in member/customer service
Skill with independent problem-solving
Ability to communicate successfully with members and outside parties
Ability to express oneself clearly and articulately both orally and in writing
Ability to manage multiple priorities and deadlines through effective time management and organization
Ability to exercise tact and responsibility with handling confidential information
Ability to work with general supervision of daily activities
Registration with NMLS
Extensive knowledge of the Encompass system
Preferred
Experience with Encompass LOS and secondary market platform preferred
Benefits
Health plans
Lifestyle spending accounts
401(k) matching
Support for work-life balance
Employee engagement activities
Opportunities for community involvement
Company
Suffolk Credit Union
Suffolk Credit Union is a not-for-profit serving Long Island since 1967. Members don’t just bank at Suffolk- they’re shareholders.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Michele Dean
Chief Executive Officer
Sarah McCandless CPA, CCE
EVP & Chief Financial Officer
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