Milliman · 7 hours ago
Growth Enablement Lead, Legal Tech Services - IntelliScript (Remote)
United States
Full-time
Remote
Senior Level, Lead/Staff
$105K/yr - $250K/yr
10+ years expMilliman is a respected consultancy that develops and deploys data-driven, software-as-a-service products for clients in insurance and health IT. The Growth Enablement Lead, Legal Tech Services will support the General Manager in executing growth and client enablement initiatives across the litigation landscape, focusing on onboarding, adoption, and expansion of IntelliScript solutions.
AnalyticsConsultingInsurTech
Responsibilities
Run the post-sale enablement layer for LTS accounts—maintain account plans and stakeholder maps, define success outcomes, set the operating cadence (check-ins/QBRs), and coordinate cross-functional execution (Clinical, Ops, Product/Tech, Legal/Compliance) to unblock adoption, support renewals readiness, and tee up expansion opportunities
Support Sales-led account growth and expansion—prepare data-driven account reviews, identify and scope expansion plays (new case types, new segments, outcome targets), and translate performance results into clear recommendations and next-quarter priorities
Own the client-facing reporting and insights engine for LTS—build peer-reviewed analyses, executive-ready reviews, and presentations clients rely on; deliver high-visibility reporting and market intelligence covering adoption, turnaround time, hit rate, audit/quality, ROI, risks, and opportunities
Own Salesforce for LTS end-to-end (admin, hygiene, analytics)—ensure clean CRM data, accurate contract terms/expirations and renewals tracking, forecast visibility, and KPI/OKR dashboards for account health, tort/program performance, and product adoption; coordinate billing/contract-related updates and reconciliation (as needed) with Sales/Finance/Legal
Manage client access and integration enablement (user provisioning, API/SFTP setup, test/prod environments) so teams can order, receive, and operationalize results with minimal friction
Escalation & issue triage—create a clear path for incidents and edge cases, drive resolution across internal teams, and close-the-loop with clients (root cause, resolution notes, prevention steps)
Capture and synthesize voice-of-customer feedback (workflow pain points, feature requests, process gaps) and partner with Product to inform roadmap priorities and enablement improvements
Develop and maintain enablement content and division assets—FAQs, training materials, demos, and internal knowledge base (SharePoint/Confluence); partner with Marketing on one-pagers, decks, case studies, battle cards, and event materials
Coordinate criteria calibrations with Clinical and client teams—embed Legal/SME input in the coding workflow to capture tort-specific codes and translate criteria into standardized, reusable calibrations
Qualification
Required
10+ years of experience in the legal industry, with meaningful exposure to mass tort and/or complex litigation operations
Proven leadership in cross-functional execution (operations, client success, growth)—able to run programs end-to-end
Strong executive presence; experience leading stakeholder meetings in-person, virtual, and hybrid
Demonstrated ability to build account plans, drive adoption/retention, and lead expansion/renewal motions in a services and/or tech-enabled environment
Legal-tech operator mindset: disciplined, organized, and relentless about follow-through—turns messy workflows into repeatable playbooks with measurable outcomes
Credibility with senior legal stakeholders: trusted partner to firm leadership and legal ops (partners, COOs, practice leaders, litigation support) with strong judgment and professional presence
Compliance-forward execution: working knowledge of regulated data environments (HIPAA/privacy, security controls, audit readiness) and ability to translate compliance requirements into practical, scalable processes
Analytics + SQL fluency: comfortable querying and validating data (SQL), building performance views/dashboards, and turning results into actionable insights for adoption, quality, and ROI
Strategic and market-aware: can synthesize voice-of-customer and market signals into clear action plans, process improvements, and product enablement recommendations
Cross-functional coordinator: Aligns Sales, Product/Tech, Operations, Clinical, Legal/Compliance, and Marketing teams to drive commitments, resolve dependencies, and ensure timely execution
Thrives in ambiguity: sets priorities, makes smart tradeoffs, and drives progress without perfect information
Executive-level communicator: clear, concise writer and presenter who can simplify complex topics (data, compliance, workflows) for both technical and non-technical audiences
Preferred
Deep relationships across the plaintiff ecosystem (mass tort firms, LSCs, funding, intake/case management providers) and understanding of how decisions get made
Experience building/optimizing intake operations, inclusion/exclusion screeners, and case qualification workflows for mass tort and PI
Familiarity with healthcare data in legal workflows (records, claims, prescriptions, timelines) and the practical realities of compliance, authorizations, and permitted use
Background in SaaS, legal tech, or data services—especially in roles blending client growth + operational enablement
Benefits
Medical, Dental and Vision – Coverage for employees, dependents, and domestic partners.
Employee Assistance Program (EAP) – Confidential support for personal and work-related challenges.
401(k) Plan – Includes a company matching program and profit-sharing contributions.
Discretionary Bonus Program – Recognizing employee contributions.
Flexible Spending Accounts (FSA) – Pre-tax savings for dependent care, transportation, and eligible medical expenses.
Paid Time Off (PTO) – Begins accruing on the first day of work. Full-time employees accrue 15 days per year, and employees working less than full-time accrue PTO on a prorated basis.
Holidays – A minimum of 10 paid holidays per year.
Family Building Benefits – Includes adoption and fertility assistance.
Paid Parental Leave – Up to 12 weeks of paid leave for employees who meet eligibility criteria.
Life Insurance & AD&D – 100% of premiums covered by Milliman.
Short-Term and Long-Term Disability – Fully paid by Milliman.
Company
Milliman
Milliman is a risk management, benefits, and technology firm that offers insurance and retirement services.
1001-5000 employees
H1B Sponsorship
Milliman has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (36)
2024 (18)
2023 (21)
2022 (29)
2021 (23)
2020 (27)
Funding
Current Stage
Late StageLeadership Team
Kathy Kalstrup
Chief Operating Officer
Amy Litton
DC Operations Support Consultant
Recent News
2026-01-11
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