Wake County Public School System · 9 hours ago
Programmer - Applications Analyst (Student Information Systems)
Cary, NC, US
Full-time
Hybrid
Entry Level
1+ years expWake County Public School System is seeking a Programmer - Applications Analyst to support their Technology Services Division. The role involves analyzing and resolving escalated Help Desk tickets and assisting with the support and documentation of student-related applications and systems.
Education Management
Responsibilities
Maintains tracks and prioritizes escalated Help Desk tickets for SIS applications in an organized and efficient manner
Provides status of pending Help Desk tickets as requested by leadership
Determines the resolution of software issues through technical analysis and investigation
Reviews code with development team to determine logic and data flow of SIS applications to gain a more in-depth understanding in order to provide quality support
Communicates with other team members by providing detailed explanations of how issues were resolved to prevent similar issues from being escalated
Determines feasible workarounds for users to complete their required tasks as an alternate procedure for broken functionality
Creates detailed specifications for the development team and vendors related to issues that require program modifications/fixes
Performs testing and verifies the impact of bug fixes, patches and upgrades from vendors and development on existing application functionality to ensure quality; performs data analysis and system testing to anticipate potential issues
Creates and documents test cases and business scenarios to ensure the business requirements are being met without negative impact on related functionality
Assists with user training, documentation, and user support calls as required
Supports and monitors internal processes and functionality
Documents the procedures taken to support the daily and recurring processes as assigned
Performs other related duties as assigned
Qualification
Required
Considerable knowledge of student information systems
Considerable knowledge of relational database concepts
Considerable knowledge of Microsoft Office, including Word, Excel, PowerPoint; Google Apps
Working knowledge of Structured Query Language (SQL)
Critical thinking and problem solving skills
Strong organizational skills
Ability to work in a team environment
Ability to work independently and complete tasks in the absence of clear direction
Ability to manage multiple tasks and projects simultaneously
Ability to communicate clearly and concisely both in oral and written form using a variety of communication techniques and tools to ensure the appropriate flow of information, collaborative efforts, and feedback
Ability to establish and maintain effective working relationships with school system staff, external agencies, vendors, contractors, and the community
High school diploma or equivalent
One year of experience serving in a help desk role or related field
Preferred
Knowledge of Student Information System applications
Company
Wake County Public School System
Wake County Public School System is the largest school system in the state and the 16th largest in the nation, providing preK-12 education.
10001+ employees
H1B Sponsorship
Wake County Public School System has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2024 (1)
Funding
Current Stage
Late StageLeadership Team
Shashi Buddula
Chief Technology Officer
Stacy Lee
CTO Wake County Public School System
Recent News
Government Technology US
2025-05-17
2025-02-25
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