Account Service Representative jobs in United States
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R2 Logistics · 18 hours ago

Account Service Representative

positionWesterville, OH
timeFull-time
remoteOnsite
seniorityNew Grad, Entry Level

R2 Logistics is a third-party logistics provider specializing in shipping solutions for manufacturing customers nationwide. The Account Service Representative (ASR) is responsible for ensuring seamless communication from order entry to freight delivery while providing exceptional customer service.

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Responsibilities

Data Entry – Accurately entering customer orders into the transportation management system; accounting for changes in linehaul costs, fuel surcharges, and customer requirements
Tracking Shipments – Communicating via phone and email with contracted carriers to record their locations
Problem Resolution – Proactively investigating issues that arise in transit, assessing their impact on delivery times, and working with team members to provide solutions to ensure on-time delivery
Schedule management – Creating pickup and delivery appointments via phone and email; informing team members of any scheduling conflicts
Book loads – Negotiating rates with partner carriers to cover shipments
Assist with additional responsibilities as needed

Qualification

Customer serviceProblem-solvingEffective communicationMultitaskingAttention to detailPositive attitude

Required

A proactive approach to problem-solving
Effective and persuasive communication skills
Ability to provide outstanding customer service when faced with a challenge
Excellent follow-up skills, with a keen eye for details
Ability to multitask and produce results in a time-sensitive setting
Energetic and positive attitude

Benefits

Medical/Dental/Vision/Life insurance
Paid holidays, vacation, and sick time
401K with company match
Competitive compensation
Full-cycle training (industry & position)
Competitive base salary
Opportunity for internal career advancement

Company

R2 Logistics

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R2 Logistics is a transportation company specializing in transportation services and logistics solutions.
dateFounded in 2007
location
Jacksonville, Florida, USA
people-size201-500 employees
web-link
https://www.r2logistics.com/

Funding

Current Stage
Growth Stage

Leadership Team

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Katie Quinn
Chief Executive Officer
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Ben Gase
Owner & Chairman of the Board

Recent News

PRWeb
R2 Logistics Announces New CEO Katie Quinn with Owner Ben Gase to Remain as Chairman of the Board
2023-12-29
Company data provided by crunchbase