Getlabs · 19 hours ago
Technical Operations Support Specialist
United States
Full-time
Remote
Entry, Mid Level
$56K/yr - $58K/yr
2+ years expGetlabs is the leading platform for at-home diagnostics, aiming to expand access to diagnostics for everyone. They are seeking a Technical Operations Support Specialist to provide hands-on assistance for mobile devices, laptops, and third-party software, ensuring that field teams and internal users receive the support they need to resolve technical issues efficiently.
Health CareHealth DiagnosticsHome Health CareMedicalPersonal Health
No H1B
U.S. Citizen Only
Responsibilities
Serve as the frontline support partner for field teams and internal users, providing hands-on assistance for mobile devices, laptops, and third-party software used in daily operations
Support non-technical users with patience and empathy, translating technical issues into clear, approachable guidance and ensuring users feel heard and supported
Troubleshoot and resolve device, access, and connectivity issues quickly and thoroughly, especially in time-sensitive field and patient-facing situations
Act as the first line of diagnosis for first-party software issues; partner closely with Engineering to document and file Engineering tickets for follow-up
Manage internal device provisioning, inventory, replacements, and off boarding, coordinating closely with our external IT consulting partner as needed
Help establish and refine operation support process, run-book documentation, and best practices as the company scales
Support a healthcare-compliant environment by following security access control and data-handling guidelines while balancing speed and usability for frontline teams
Qualification
Required
2+ years of experience in an Device Support, Help Desk, or Technical Support role, ideally in a startup, healthcare, or field-operations environment
Hands-on experience supporting laptops, mobile devices, authentication/access systems and common productivity software
Strong customer-service mindset with empathy and patience and genuine desire to help others
Proven ability to troubleshoot issues and resolve them efficiently
Excellent written and verbal communication skills, especially with non-technical users
Ability to partner effectively with Engineering and external IT vendors to resolve issues
Awareness of security, access control, and data privacy best practices
Availability to work between 8am-5pm ET or 5am-2pm PT, with the flexibility for off-hours or weekend as needed
Must be a resident of the United States and a US citizen
Preferred
Experience in HIPAA-regulated or healthcare environments is a plus
Benefits
Valuable stock option plan
Medical, dental and vision insurance options (United States Only)
Flexible and unlimited vacation
Company
Getlabs
Send mobile phlebotomists to patients' homes — at the push of a button.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
$40MKey Investors
PivotNorth Capital
2022-02-03Series A· $20M
2021-08-13Series Unknown· $17M
2020-09-01Seed· $3M
Leadership Team
Kyle Michelson
Founder & Board Director
Recent News
2025-06-11
Company data provided by crunchbase