IMCS Group · 1 month ago
Technology Analyst | Service Management | ITIL
Jersey City, NJ
Full-time
Onsite
Senior Level
5+ years expIMCS Group is one of the fastest growing MWBE staffing firms in the U.S., focusing on diversity recruitment for Fortune 500 companies. The Technology Analyst role involves managing ITIL processes, handling incidents, and monitoring critical alerts to ensure effective service management.
Staffing & Recruiting
Responsibilities
Good experience in Infrastruture alert handling
Good knowledge on ITIL practices
Good communication skills
Qualification
Required
Good experience in Infrastructure alert handling
Good knowledge on ITIL practices
Good communication skills
Experience with ITIL process, Change management, Incident handling
Monitor and Escalate Major and Critical alerts for T1 Implementation based on runbooks
Perform the initial investigation as per runbook and escalate the incidents for cases which are beyond scope of runbook per the escalation protocol
5-8 years of experience
Company
IMCS Group
IMCS Group is an IT, Healthcare, and Professional Staffing Company that helps Enterprises optimize the business value of their Staffing investments and enables them to achieve world-class business performance.
201-500 employees
H1B Sponsorship
IMCS Group has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (11)
2024 (16)
2023 (33)
2022 (32)
2021 (47)
2020 (82)
Funding
Current Stage
Growth StageLeadership Team
Satish G Kumar
Founder and CEO
Kathleen Thompson
Diretor Client Partnership
Company data provided by crunchbase