Liberty Mutual Insurance · 8 hours ago
Claims Resolution Specialist Attorney Represented, Bodily Injury
Indianapolis, IN, US
Full-time
Hybrid
Entry, Mid Level
2+ years expLiberty Mutual Insurance is hiring a Claims Resolution Specialist to manage attorney represented and litigated auto and homeowner's bodily injury claims. The role involves investigating and resolving claims while providing quality service to policyholders.
FinanceFinancial ServicesInsurance
Responsibilities
Manages, investigates, and resolves claims. Investigates and evaluates coverage, liability, damages, and settles claims within prescribed authority levels
Identifies potential suspicious claims and refers to SIU and identifies opportunities for third party subrogation
Prepares for and attends trials, hearings and conferences and reports to Home Office and local management on status
Confers with trial counsel and prepares trial reports
Communicates with policyholders, witnesses, and claimants in order to gather information regarding claims, refers tasks to auxiliary resources as necessary, and advise as to proper course of action
Responds to various written and telephone inquiries including status reports
Ensures adequacy of reserves
Accountable for security of financial processing of claims, as well as security information contained in claims files
Updates files and provides comprehensive reports as required
Responsible for managing the practices and billing activities of outside and in-house counsel
Qualification
Required
Minimum of two days in office per month
All qualified applicants will reside within a 50-mile radius of the Plano TX; Indianapolis, IN; or Naperville, IL office
Attendance and active engagement during training is mandatory
Strong written and oral communications skills required
Good interpersonal, analytical, investigative, and negotiation skills required
Demonstrated competency of legal liability, general insurance policy coverage and State Tort Law
Ability to obtain proper licensing as required
The capabilities, skills and knowledge required is normally acquired through a Bachelor's degree or equivalent experience and at least 12-18 months of directly related experience
Preferred
2+ years Personal Lines Third Party Auto Casualty Experience
2+ years Attorney Represented Experience
Customer service experience preferred
Benefits
Flexible Time Off Annual Accrual - days: 15
Comprehensive benefits
Workplace flexibility
Professional development opportunities
Opportunities provided through our Employee Resource Groups
Company
Liberty Mutual Insurance
Liberty Mutual Insurance provides a broad range of insurance products and services.
10001+ employees
Funding
Current Stage
Late StageTotal Funding
$886.84M2025-09-17Debt Financing· $886.84M
Leadership Team
Julie Haase
EVP and Chief Financial Officer, Liberty Mutual Insurance
Joann Gomez
Division Vice President, Risk Management - West Zone
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