Omniscient Digital · 20 hours ago
Account Manager
United States
Full-time
Remote
Mid, Senior Level
$110K/yr - $150K/yr
4+ years expOmniscient Digital is an organic growth agency that partners with ambitious B2B SaaS companies. They are seeking an Account Manager to own client relationships and drive growth outcomes across a portfolio of B2B SaaS accounts.
Management Consulting
Responsibilities
Own client relationships: Serve as the primary point of contact for senior stakeholders. Run sharp meetings, set clear agendas, send timely recaps, and drive quarterly business reviews that connect results to business outcomes
Executive communication: Frame trade-offs, handle objections in the moment, and turn data into persuasive narratives that protect and grow accounts
Retention & expansion: Own renewals and upsells. Forecast value, build QBR/EBR decks, align on scope and budget, and manage change orders. Track expansion pipeline by account with clear probabilities and next actions
Project and delivery oversight: Coordinate internal SEO, content, and link building teams to ensure deadlines are met. QA deliverables and provide high-level context before presenting to clients. Track progress against KPIs and proactively address blockers
Growth strategy partner: Collaborate with Organic Growth Strategists, Editorial Leads, and Leadership to identify and pitch new opportunities across SEO, content, CRO, and GEO. Connect roadmaps to client revenue and retention priorities
Escalation management: Act as the first line for client issues. Diagnose situations, propose solutions with trade-offs, pull in Executive Sponsors as needed, and close the loop with a prevention plan
Narrative building: Surface wins and insights that tie SEO and content to closed-won deals, pipeline, and revenue. Make sure every client sees the ROI of working with Omniscient
Enablement: Provide Loom walkthroughs, working sessions, and light training so client teams can act confidently on recommendations
Continuous improvement: Document lessons, playbooks, and case studies that help us improve client outcomes and scale the function
Qualification
Required
4-5+ years in SEO, content marketing, digital PR, CRO, or organic growth — agency experience required
Experience working with B2B SaaS clients and familiarity with the B2B business model
Proven ability to translate delivery into business outcomes for executives (CEOs, CMOs, VPs)
Skilled in renewals and expansions — you can frame value, handle objections, and secure budget
Strong communication skills — from crisp executive decks to live strategy discussions
Comfortable owning the commercial conversation while partnering with delivery specialists on the details
You think like a driver: organized, accountable, and relentless about moving work forward
High standards for yourself and others; you seek and give feedback with candor
Attentive to detail (the passcode is clientgrowth2026)
Risk-minded and solution-oriented: you anticipate challenges, weigh trade-offs, and present clear paths forward
You're not an asshole. We spend our days working closely with clients and teammates — empathy, respect, and collaboration matter
Benefits
Competitive pay
Opportunity for profit sharing after one year of employment
Medical, dental, and vision insurance
401k with employer match
Unlimited PTO
Learning and development budget
Monthly networking stipend
An environment to grow your skills, confidence, and career
Company
Omniscient Digital
Omniscient Digital helps marketing leaders at B2B software companies turn content and SEO into growth channels.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
David Khim
Co-Founder, CEO
Recent News
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