SGS Technologie · 18 hours ago
Information Technology Support Specialist
Andover, MA
Contract
Onsite
New Grad, Entry LevelSGS Technologie is seeking a Deskside/ IT Support Specialist to provide hands-on technical support for end users. The ideal candidate will troubleshoot and resolve issues related to desktops, laptops, printers, and other IT hardware/software in an onsite environment.
AnalyticsAppsDigital MarketingInternetSEOSoftwareWeb AppsWeb DesignWeb DevelopmentWeb Hosting
Hiring Manager
Meetali (Mandy) Narang
Responsibilities
Provide onsite deskside support to end users for desktops, laptops, and peripherals
Provide white glove service for the Executives including the CEO
Diagnose and resolve hardware and software issues on Windows systems
Install, configure, and troubleshoot printers (local & network printers)
Perform system setups, imaging, OS installations, and upgrades
Troubleshoot issues related to MS Office, Outlook, email, and common business applications
Replace faulty hardware components (RAM, hard drives, keyboards, monitors, etc.)
Provide support for basic networking issues (LAN, Wi-Fi connectivity, VPN access)
Log, track, and resolve incidents using a ticketing system
Qualification
Required
Strong experience in desktop & laptop troubleshooting (Windows 10/11)
Hands-on experience with printer setup, configuration, and troubleshooting
Good understanding of hardware components and peripherals
Experience with Active Directory (password resets, user unlocks, basic group management)
Knowledge of ticketing tools (ServiceNow, Remedy, Jira, etc.)
Basic understanding of networking concepts (IP, DNS, DHCP)
Excellent customer service and communication skills
Ability to work independently in an onsite environment
Company
SGS Technologie
SGS Technologies is a web design and development company that offers a range of web development and optimization services to its clients.
Founded in 2003
51-200 employees
H1B Sponsorship
SGS Technologie has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (21)
2024 (43)
2023 (49)
2022 (28)
2021 (32)
2020 (38)
Funding
Current Stage
Growth StageLeadership Team
Arun Venkatesan
CEO
Karthikeyan Lakshmanan, CSM
Client Partner
Recent News
Company data provided by crunchbase