Terex Corporation · 7 hours ago
Customer Service Representative - Aftermarket Parts
Charlotte, NC
Full-time
Hybrid
Mid Level
$25/hr - $34/hr
4+ years expTerex Corporation is a global industrial equipment manufacturer seeking a skilled Customer Service Representative to join their Parts Team. The role involves maintaining parts inventory, assisting customers with parts needs, and managing shipping and receiving activities.
ConstructionEnterprise SoftwareInfrastructureManufacturingRecyclingShippingTransportation
Responsibilities
Provide inbound and outbound phone support for our Aftermarket Parts contact center
Manage cases efficiently, labeling and prioritizing for timely resolution
Respond to customer inquiries quickly, meeting established performance goals
Process orders, credits, and returns in compliance with company guide lines, ensuring accurate documentation
Manage order changes and maintain precise order entry
Identify, address, and escalate issues as needed
Monitor order fulfillment, proactively resolve shipping delays, and collaborate with leadership to implement corrective actions
Apply Lean Management principles to improve office efficiency
Track performance metrics and recommend improvements
Pursue ongoing training and personal development
Provide part number identification for machines
Process all Credit Requests, & Return Authorization Requests from start to finish
Enter all cases into Salesforce. New: create RCA, and Actions on all Credit requests
Process credit card transactions upon Request from Customers
Email Customer’s Past Due Invoices for Collection upon requests with list of Past due items
Correct and help with Tax Exemption Certificates to submit to our Tax Department for Customer’s
Performs other duties and projects as assigned and required
Qualification
Required
High School Diploma or equivalent
At least 4 years of experience in Customer Service, Sales, Marketing, Communications, Service, or a related field, OR a Bachelor's degree in a relevant discipline
Ability to work in-person and remotely on a hybrid schedule
Excellent written and verbal communication skills across email, chat, and phone
Ability to simplify complex information for customers
Professional, confident, and trustworthy customer interactions
Strong problem-solving skills, curiosity, and creativity
Ability to build strong relationships internally and externally
Comfortable working in ambiguous situations
Experience with Oracle and Salesforce
Proficiency in Microsoft Office 365 (Outlook, Teams, Word, Excel, PowerPoint)
Strong team player
Preferred
Bachelor's degree in Business, Marketing, Communication, or Industrial Engineering
Quick learner, adaptable to new systems
Experience with process improvement and lean manufacturing
Strong organizational and time management skills
Benefits
Health insurance (medical, dental, vision, Rx)
Life insurance
Accidental death & dismemberment (AD&D)
Short-term and long-term disability
Extended leave options
Paid time off
Company holidays
401k matching
Employee stock purchase plan
Legal assistance
Wellness programs
Tuition reimbursement
Discount programs
Company
Terex Corporation
Terex Corporation is a global industrial equipment manufacturer of materials processing machinery, waste and recycling solutions, mobile elevating work platforms (MEWPs), and equipment for the electric utility industry.
5001-10000 employees
H1B Sponsorship
Terex Corporation has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2022 (2)
2021 (1)
Funding
Current Stage
Public CompanyTotal Funding
$1.35B2024-09-30Post Ipo Debt· $750M
2021-04-01Post Ipo Debt· $600M
2016-07-28Post Ipo Equity
Leadership Team
Simon Meester
Chief Executive Officer
Jennifer Kong-Picarello
CFO & SVP
Recent News
2026-01-19
Company data provided by crunchbase