Solutions Bank · 10 hours ago
Bilingual Customer Service Specialist (Teller)
Poplar Grove, IL
Full-time
Onsite
New Grad, Entry Level
$31K/yr - $40K/yrSolutions Bank is a community-focused financial institution committed to delivering personalized service and innovative banking solutions. The Bilingual Customer Service Specialist will be the first point of contact for customers, assisting them with daily banking transactions and providing quality customer service.
BankingFinanceFinancial Services
Responsibilities
Creating an exceptional customer service atmosphere by treating customers with patience and attentiveness
Assisting customers with a variety of banking transactions and other banking needs in the lobby and drive-thru
Answering the phone and assisting callers or passing calls to other departments
Maintaining and balancing a cash drawer including locating and correcting offages when needed
Communicating with customers and coworkers via email, phone and mail
Completing training and learning how to improve in your current role and prepare for future growth
Working with a talented and diverse team of coworkers across departments and locations
Maintaining your composure when assisting an upset customer using your emotional-intelligence and problem-solving skills
Seeking out additional duties including reports, filing, scanning and other office duties
Qualification
Required
Proficient in Spanish, both written and spoken
Ability to create an exceptional customer service atmosphere by treating customers with patience and attentiveness
Ability to assist customers with a variety of banking transactions and other banking needs in the lobby and drive-thru
Ability to answer the phone and assist callers or pass calls to other departments
Ability to maintain and balance a cash drawer including locating and correcting shortages when needed
Ability to communicate with customers and coworkers via email, phone, and mail
Willingness to complete training and learn how to improve in your current role and prepare for future growth
Ability to work with a talented and diverse team of coworkers across departments and locations
Ability to maintain composure when assisting an upset customer using emotional intelligence and problem-solving skills
Willingness to seek out additional duties including reports, filing, scanning, and other office duties
Strong communication skills
Consistency and dependability
Problem-solving skills
Critical thinking skills
Self-direction and adaptability
Flexibility and conflict resolution skills
Integrity, empathy, and cooperation
Cash handling skills
Computer knowledge including Microsoft Office
Basic accounting knowledge
Knowledge of banking standards
Knowledge of bank products
Knowledge of Fiserv Precision
Benefits
Medical
Dental
Vision
Life insurance
Accidental deathdismemberment insurance
Long-term disability
401k Profit Sharing plan with non-discretionary company contribution
Vacation time
Sick leave
Illinois Paid Leave for All Workers Leave
Paid birthday day off
Paid volunteer time
Holiday pay
Company
Solutions Bank
Solutions Bank is a banking firm that provides financial solutions.
Founded in 1887
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Betsy Johnson
President & CEO
Company data provided by crunchbase