SDI Presence · 21 hours ago
Administrative Assistant - Xchange
Chicago, IL
Full-time
Onsite
Entry Level
$40K/yr - $50K/yr
2+ years expSDI Presence LLC is an IT consultancy and managed services provider seeking an organized, service-oriented Administrative Assistant – Xchange to support operations at the SDI Xchange office. This role involves managing office operations, coordinating activities related to the Xchange Apprentice Program, and engaging with the community through events and support initiatives.
ConsultingInformation ServicesInformation Technology
Responsibilities
Serve as the primary onsite point of contact for the SDI Xchange office, ensuring a welcoming, professional environment for staff, apprentices, and visitors
Oversee daily office operations, including opening/closing procedures, workspace readiness, and general office organization
Manage office supplies, inventory, and ordering; maintain shared spaces (conference rooms, reception area, kitchen/common areas)
Coordinate with building management, vendors, and service providers for maintenance requests, repairs, and deliveries
Support onsite meeting logistics, including room scheduling, basic setup, and ensuring spaces are clean and functional
Track and communicate office updates, announcements, and operational needs to relevant stakeholders
Providing scheduling and onsite support for the facility
Provide support and oversight for hosting events at our Xchange facility
Providing necessary support to personnel working out of the Xchange facility
Provide apprentice oversight and scheduling including with perspective clients
Direct apprentices to appropriate wrap-around support
Work may include after-hours events for the apprentice program up to once or twice a week
Coordinate Apprentice Talent Pipeline Management, Including
Interview scheduling
Communicating with candidates and internal interview teams
Managing calendars and confirming prospective candidate availability
Sending interview confirmations, reminders, and follow-up messages
Ensuring interview spaces and technology are prepared onsite or virtually
Assist with apprentice program logistics as needed, including onboarding coordination and onsite readiness for apprentice start dates
Maintain accurate interview scheduling records and program tracking documents
Provide a positive candidate experience by ensuring timely communication and a professional onsite process
Provide onsite mentoring and day-to-day support to apprentices participating in the Xchange Apprentice Program
Serve as a consistent point of contact for apprentice questions, guidance, and escalation of concerns as needed
Encourage professional development, accountability, and workplace readiness through coaching and ongoing check-ins
Coordinate with SDI Presence leaders and program stakeholders to support apprentice engagement, performance, and success
Coordinate SDI Presence community events hosted at or in partnership with Xchange, including planning, scheduling, and onsite support
Assist with event logistics such as space setup, attendee coordination, materials preparation, and vendor/community partner communication
Support a positive and professional SDI Presence relationship within the Xchange community through relationship-building and engagement
Help track event participation, feedback, and follow-up actions to support continuous improvement
Provide general administrative support for SDI Presence’s Xchange operations, including light data entry, document organization, and coordination tasks
Assist with special projects and events as needed (internal meetings, apprentice-related activities, community or partner engagements)
Perform other duties as assigned to support the success of the office and the Xchange program
Qualification
Required
High school diploma or equivalent required; Associate degree or additional technical training is a plus
2+ years of experience in administrative support, coordination roles, or equivalent experience
Strong organizational skills with the ability to manage multiple priorities and deadlines
Excellent communication and interpersonal skills; comfortable interacting with candidates, apprentices, staff, and visitors
Experience scheduling interviews or coordinating calendars (Outlook/Google Calendar or similar tools)
Proficiency with Microsoft Office (Outlook, Word, Excel, Teams) and/or Google Workspace
Ability to work onsite reliably and maintain a consistent schedule
Technology industry experience
Preferred
Experience supporting workforce development, apprenticeship programs, HR coordination, recruiting support, or mentoring/coaching
Event coordination experience (community events, meetings, vendor coordination)
Familiarity with professional office environments and customer service best practices
Professional, friendly, and approachable presence
Strong attention to detail and follow-through
Ability to anticipate needs and solve problems independently
Discretion and professionalism when handling sensitive information
Strong interpersonal skills and ability to mentor and support early-career talent
Flexible mindset and willingness to take on 'other duties as needed'
This is an onsite role requiring regular presence at the SDI Xchange office
Ability to lift and move light office supplies (up to approximately 25 lbs.)
Frequent standing, walking, and occasional setup of meeting spaces
Benefits
Medical, Dental, Vision, company-provided Life Insurance, Short and long-term disability.
Matched Retirement Savings
Wellness Program
Paid time off and much more!
Company
SDI Presence
An IT consultancy and managed services provider (MSP) that advances our clients to a secure digital enterprise.
201-500 employees
Funding
Current Stage
Growth StageTotal Funding
unknownKey Investors
ABRY Partners
2021-05-26Private Equity
Leadership Team
David Gupta
Founder & CEO
Hardik Bhatt
Chief Executive Officer
Recent News
Morningstar.com
2025-10-31
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