Chinese Hospital · 21 hours ago
IT Help Desk Technician
San Francisco, CA
Full-time
Onsite
Entry Level
$27/hr - $32/hr
1+ years expChinese Hospital is seeking an IT Help Desk Technician to support their Information Technology department. The role involves managing compliance, prioritizing service requests, providing IT support, and developing training resources for employees.
Health CareHospitalNon Profit
Responsibilities
Manage PCI/HIPAA/PH compliance
Answers, evaluates, and prioritizes service requests received via telephone, voice mail, email, and in-person for users’ computer performance
Logs and tracks issues using problem management database, and maintains history records and related problem documentation
Provide leadership and direction in developing long and short-term information systems projects, complete feasibility studies
Interfaces with end users to acquire, move, add, or change desktop / laptop hardware and software systems and ability to independently analyze the customer requirements and develop appropriate solutions to meet expected service levels
Direct service and maintenance of system-related software of networks, and intra- and inter-networking resources; installation of system hardware, software, peripheral devices and related items; diagnose computer problems and make repairs and perform equipment upgrades
Develop training resources and opportunities for employees, conduct training programs as needed
Document all information technology assets (hardware, software, licensing agreements, etc.) and maintain a resource center of manuals, reference and training materials
Establishes system specifications by conferring with users; analyzing workflow, access, information, and security requirements; designing system infrastructure
Establishes system by planning and executing the selection, installation, configuration, and testing of PC and server hardware, software, and operating and system management systems
Perform daily backup operations, ensuring all required file systems and system data are successfully backed up to the appropriate media, recovery tapes or disks are created, and media is recycled and sent off site as necessary
Keep peers / manager informed of trends, significant problems and delays, customers informed of global problems or scheduled downtime, and customers updated on status of reported problems or projects
Ensure the timely resolution or escalation of assigned Helpdesk tickets
Daily traveling from site to site or desk to desk for on-going IT support Issues
Accepts and performs all essential job functions and other related duties and responsibilities as required
Follows Hospital and Department policies and procedures at all times, including but not limited to: Administrative Manual, Environment of Care, Human Resources, Infection Control, Corporate Compliance, Code of Ethics, etc
Attend, actively participate and complete in-services, training classes, mandatory classes, seminars/workshops, staff meetings, exercises and drills; reads all department communication and assigned materials
Customer Service – Provides excellent customer service and shows compassion to all patients, visitors and co-workers. Seeks feedback to ensure all needs are met. Anticipates and recognizes the concerns of others, even if those concerns are not openly expressed
Communication ¬– Keeps manager and team informed of progress, problems, development and plans. Gets along and interacts positively with co-workers and others
Integrity –We adhere to a code of values and make commitments that contribute to the welfare of our community
Respect – We seek to create a community within our organization that enhances self-worth of individuals working with us and for our patients. The dignity and respect shown to employees by management and by their fellow staff will be the model for caring for our patients. Management is committed to treating employees fairly, honestly and with respect. In return, management expects a commitment from employees to the values of the organization and its work on behalf of the community
Empowerment – we are committed to action and expect all employees to be proactive in decision making and problem solving. We delegate authority to match responsibility, expecting decision making to occur as close to the customer as possible
Team Work – We believe that quality, cost effective, compassionate care can only be provided through team work. The nature of our work and mission require sensitivity to the feelings and points of view of many. We work for the good of the team, are accountable for the results of the team and together share our successes or failures. We maintain an atmosphere of openness, honesty and trust
Accountability – We accept personal responsibility for our actions and take ownership of our results. We as individuals recognize achievement and are challenged to improve our performance by providing and accepting coaching and feedback
Quality Improvement – We will improve value through the process of continuous quality improvement with focus on the relationship between quality and cost. We have a sense of urgency in our search to find better ways of doing everything. We encourage others to try new ideas and measure and recognize results. We are willing to change the status quo to improve
Community collaboration and Benefit – We will collaborate within the limits or our resources with other agencies and providers to address the health care wellness needs of our community, recognizing that access to services must be made available regardless of an individual’s ability to pay
Prudent use of resources – We will use and maintain our assets and resources prudently in order to meet community expectations. Our organization requires an overall positive return on investment to carry out its mission and to invest in new programs, equipment and facilities. We believe that integration simplifies and improves the process of health care and is a means of achieving economies of scale which will ultimately reduce costs. We seek simplification in the process of patient care and the efficient use of our resources in a changing environment
Qualification
Required
Bachelors in CIS/MIS/CS
1-2 years equivalent work experience
Ability to conduct research into communications issues as required
Good interpersonal skills and strong customer service orientation
Ability to effectively prioritize and execute tasks in a high-pressure, fast-paced environment
Ability to lift 30+ pounds and must have car for traveling
Experience working in a team-oriented, collaborative environment
Proven analytical and problem-solving abilities
Willingness to travel and work irregular and overtime hours as needed
Able to communicate in customer/client fashion
Planning and architecture in a rapidly iterative startup environment, ability to right-size and phase solutions according to changing business needs
Integration of networking and security components in a diverse, heterogonous environment (Linux, Mac, Windows, LDAP, Radius, Active Directory, Kerberos, etc)
Support and troubleshooting of Windows 10, Windows 7, MS Office suite and Outlook, macOS
Networking connectivity knowledge and troubleshooting
Excellent interpersonal and teamwork skills, analytical and problem-solving skills, written and verbal communication abilities. This should include experience in designing, documenting and writing deliverable plans for enterprise implementations
Company
Chinese Hospital
Chinese Hospital is a non-profit community hospital offering a wide range of medical, surgical, and specialty care to the community.
501-1000 employees
Funding
Current Stage
Late StageTotal Funding
$103MKey Investors
Poppy Bank
2022-01-27Debt Financing· $103M
Leadership Team
Dr. Jian Zhang DNP, MS, FNP-BC, NEA-BC, FAAN
Chief Executive Officer
Antonia (Nia) Lendaris, MSN, CNS, RN
Chief Nursing and Operations Officer
Recent News
San Francisco Business Times
2025-03-13
Company data provided by crunchbase