Vision Capital Fund · 17 hours ago
Vice President of Customer Success
United States
Full-time
Remote
Director/Executive
20+ years expVision Capital Fund is a newly established company in the development phase, seeking a Vice President of Customer Success to build their customer success system from the ground up. The role focuses on designing and implementing customer onboarding processes, collaborating with various departments, and establishing critical success metrics as the company prepares to enter the real customer phase.
Financial Services
Responsibilities
Design and build a customer success system that can be directly implemented
Clearly define the goals, responsibilities, and success criteria for each stage of the customer lifecycle
Ensure that the system is operational immediately after business launch, not something for 'future optimization.'
Translate product and business plans into clear customer onboarding and success paths
Ensure that the first batch of customers receives a stable and predictable successful experience
Quickly identify and correct customer churn risk points in the early stages
Closely collaborate with sales, product, operations, and technology teams
Drive the creation of an effective feedback loop for customer feedback within the company
Prevent customer issues from being 'passed on rather than solved' across departmental boundaries
Deeply participate in the planning and implementation of CRM, customer support systems, data dashboards, etc
Ensure that system logic aligns with actual customer behavior and service processes
Prevent the deviation of building systems 'for the sake of systems.'
Define the most critical customer success metrics early on (retention, usage depth, expansion potential, etc.)
Establish customer review, risk warning, and continuous improvement mechanisms
Provide management with actionable customer insights to support decision-making, rather than fragmented feedback
Qualification
Required
20+ years of experience in customer success, customer operations, or general management
Participated in at least one process of going from 'customers not yet scaled' to 'a mature customer system.'
Can clearly explain why customer success must be involved early on
Can clearly explain which customer problems cannot wait until scaling to be solved
Can make clear and actionable judgments even with incomplete information
Can collaborate deeply with the founding team, acting as a co-designer rather than a single executor
Company
Vision Capital Fund
0-1 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase