Manulife · 9 hours ago
Preferred Provider Product Owner
Boston, Massachusetts
Full-time
Hybrid
Entry, Mid Level
$73K/yr - $122K/yr
2+ years expManulife, through its subsidiary John Hancock, is transforming its Long-Term Care business to enhance customer care. The LTC Preferred Provider Product Owner will support the execution of the preferred provider strategy, focusing on building provider capabilities and ensuring business and end-user satisfaction across delivery teams.
FinanceFinancial ExchangesFinancial Services
Responsibilities
Responsible for business outcomes aligned with segment/global priorities for the Long-Term Customer Care Transformation, this role acts as the voice of the business and customer to ensure satisfaction and drive prioritization decisions
The individual maintains a firm understanding of business, customer needs, relevant personas, and customer journeys to advocate for ideal experiences
They keep up-to-date with industry and competitive trends to assist in planning and accurately convey the perspective of the customer/partner in user stories
Drives the strategy, planning, and delivery of key capabilities aligned with the Value Stream customer journey, including features at the squad level, and leads the squad(s) to ensure value creation for the business, customers, and end-users by managing the squad backlog and prioritizing high-value work
Collaborates with squad(s) to define hypotheses, conduct experiments, and analyze data to make informed decisions on user stories that guide delivery direction
Builds and prioritizes the user story backlog, ensuring it is visible and understood by all members, incorporates feedback from various sources, and accepts completed user stories by ensuring they meet the definition of done
Provides coaching support for agile practices and product content knowledge, effectively communicating desired outcomes for current and future capabilities
Leads or assists in demonstrations of squad outputs, contributes to the value stream roadmap, and drafts squad-specific objectives and key results (OKRs) aligned with the Preferred Provider Strategy
Shares accountability with the Head of the Preferred Provider Network, Experience Strategist, and all Product Management roles for addressing customer needs, validating solutions, and improving user experiences
Collaborates with IT, HCD, and Product Management to continually uncover difficulties and opportunities to ensure the continuous delivery of the highest value outcomes
Shared accountability with Scrum Master for delivery of measurable business value, delivery lead to define and continually improve the work intake and prioritization process within the value stream squads and for alignment on release strategy and release content with pertinent team members
In instances where there is no Scrum Master, the Senior Product Owner may assume and/or share certain responsibilities normally associated with the Scrum Master. These responsibilities may be shared or owned on a rotational basis with other members of the squad
Qualification
Required
Minimum of 2-5 years of experience in a business role
Understand flow of work from intake to release with an eye toward optimizing squad work in progress, clearly communicating priorities for upcoming work, and maintaining alignment to value stream level OKRs
Need to have coaching attitude and abilities, enabling team members in defining solutions, and delivering to outcomes
Engagement of squad members to collaborate, promote ownership and accountability of tasks, and maintain continuous improvement attitude
Stakeholder management and communication skills in defining outcomes, communicating progress, and facilitating planning meetings
Good level of knowledge and understanding of area of practice, knowledge of the business and digital enterprise enablement technologies and practices
Preferred
Knowledge of Salesforce Health Cloud, AEM, and Adobe Analytics is a plus
Benefits
Health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage
Adoption/surrogacy and wellness benefits
Employee/family assistance plans
Various retirement savings plans (including pension/401(k) savings plans and a global share ownership plan with employer matching contributions)
Financial education and counseling resources
Up to 11 paid holidays, 3 personal days, 150 hours of vacation, and 40 hours of sick time (or more where required by law) each year
The full range of statutory leaves of absence
Company
Manulife
Manulife is a leading international financial services group that helps people make their decisions easier and lives better.
10001+ employees
Funding
Current Stage
Public CompanyTotal Funding
$3.31B2025-12-02Post Ipo Debt· $1B
2024-06-11Post Ipo Debt· $363.5M
2023-03-07Post Ipo Debt· $1.2B
Leadership Team
Phil Witherington
President and CEO
Steve Finch
President and CEO, Manulife Asia
Recent News
2026-01-21
Company data provided by crunchbase