Liberty University ยท 2 hours ago
Customer Service Specialist - JFL
Lynchburg, VA
Full-time
Onsite
Entry, Mid Level
2+ years expLiberty University is seeking a Customer Service Specialist to assist library customers with research, technology, and circulation inquiries using professional customer service skills. The role involves providing frontline support at the Customer Service Center, facilitating room reservations, and ensuring the orderly use of library spaces.
Higher Education
Responsibilities
Provides basic technology, directional, and research assistance and offers accurate referrals for more advanced customer needs
Ensures students can use library spaces as intended through reserving group study rooms, monitoring spaces, and following instructions to open/close the building
Follows department procedures for circulating materials, retrieving materials from the robotic system, and maintaining the orderliness of the physical item collections
Models a strong sense of professionalism for student employees in all department training initiatives and oversees their performance when staffing the Customer Service Center
Aids in a wide variety of department projects and events which require data collection, marketing department services, or other service accommodations to customer populations
Demonstrates the ability to work in and with diverse populations
Remains abreast of existing and emerging technologies, processes, products, services and leading industry performance benchmarks
Works effectively as a team member, embracing and fostering LUโs mission
Qualification
Required
Must have at least two years' experience working in libraries or related customer service organizations
Strong customer service experience and well-developed communication skills are required
Must have knowledge of database and computer searching techniques
Ability to de-escalate conflict using good customer service techniques
Effective communication both verbally and in writing
Ability to intuitively reason, analyze information and events, and apply judgment in order to solve problems of both a routine and complex nature
Proficiency in Microsoft Office suite
Regularly required to lift 50+ pounds
Proof of a valid driver's license, an acceptable DMV record, LU Driving Approval, and liability insurance is required when driving in the performance of the employee's position
Company
Liberty University
Located in the foothills of the Blue Ridge Mountains in Lynchburg, Va., Liberty University has been ๐๐ณ๐ข๐ช๐ฏ๐ช๐ฏ๐จ ๐๐ฉ๐ข๐ฎ๐ฑ๐ช๐ฐ๐ฏ๐ด ๐ง๐ฐ๐ณ ๐๐ฉ๐ณ๐ช๐ด๐ต ๐ด๐ช๐ฏ๐ค๐ฆ 1971.
Founded in 1971Lynchburg, VA, US
5001-10000 employees
H1B Sponsorship
Liberty University has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (5)
2024 (4)
2023 (4)
2022 (8)
2021 (5)
2020 (5)
Funding
Current Stage
Late StageLeadership Team
Ikenna Nwobu
CEO Summit African President
Daniel Hembree
Lead Project Manager & Co-Founder | Liberty University Rocketry Competition Team
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