KellyMitchell Group · 13 hours ago
Customer Support Coordinator
Columbus, OH
Contract
Onsite
New Grad, Entry LevelKellyMitchell Group is seeking a Customer Support Coordinator to join their team. This role focuses on providing expedited service delivery and ensuring exceptional customer satisfaction while managing work orders and vendor communications.
Human ResourcesInformation TechnologyStaffing Agency
Responsibilities
Provide expedited service delivery and exceptional customer satisfaction
Ensure alignment with SLAs, proactively addressing and efficiently processing work orders and internal and external vendors
Assess, evaluate, and if required, re-categorize work orders
Adhere to standards within the facilities team, ensuring punctuality and effective management of multiple service queues
Identify and address any challenges or discrepancies arising within the work order tracking platform
Qualification
Required
High school diploma or general education degree (GED) required
Flexibility to accommodate regular and non-traditional hours, including nights, weekends, and select holidays, as the team operates from 6:30 AM to 2:30 AM daily
Proven capability to manage a high volume of work orders and phone interactions on a daily basis
Demonstrate excellent customer service skills
Effective and efficient written and verbal communication skills with strong attention to detail, organization, and time management
Benefits
Medical, Dental, & Vision Insurance Plans
Employee-Owned Profit Sharing (ESOP)
401K offered
Company
KellyMitchell Group
KellyMitchell is a HR firm for IT and technical staffing for organizations globally.
Founded in 1998
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Cassandra Sanford
CEO and Owner
Gina Chisholm
Vice President - Business Operations
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